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Brazil LiveChat service is now available

Ocean Network Express Live Chat services is now available on our Brazil local site.

We offer several options via our Live Chat service for some of the queries regarding Imports. Customers can start chatting with our agents based on the options they have selected to receive quick responses.


The Live Chat will have the service from Monday to Friday from 9am to 12pm / 1.30pm to 5:30pm (Sao Paulo time).



  • Shipping Instructions - User Link
  • Empty container removal
  • Support in sending VGM
  • Draft deadline extension
  • Shipping confirmation information
  • Extra seal withdrawal information
  • Booking registration at the boarding terminal
  • Information for AMS transmission
  • Confirmation of receipt of the SI



  • Consultation on Unlocking Siscomex
  • Empty container return
  • Availability of originals at the destination
  • B/L copy request
  • Cargo Arrival Query (Tracking)
  • Query local contacts
  • B/L and Merchant Correction
  • ePayment: registration and navigation information
  • Demurrage Info
  • Information on the launch of ce mercante
  • Instructions on Letter Protest
  • Query local rates


Click the chat icon to start a conversation with us today!