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Brazil LiveChat service is now available

Ocean Network Express Live Chat services is now available on our Brazil local site.

We offer several options via our Live Chat service for some of the queries regarding Imports.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours are 9:00 AM - 5:30 PM (local time) Monday - Friday with lunch breaks at this interval, 12:00 PM - 1:30 PM (local time) Monday - Friday.

  • Export – Shipping Instructions - User Link
  • Export – Empty container pick-up
  • Export – Support in sending VGM
  • Export – Draft deadline extension
  • Export – Shipping confirmation information
  • Export – Information on extra seal withdrawal
  • Export – Registration of the booking in the boarding terminal
  • Export – Information about AMS details
  • Import – Consultation on unlocking Siscomex
  • Import – Empty container delivery
  • Import – Availability of originals at the destination
  • Import – Request for copies of B/L
  • Import – Cargo Arrival Query (Tracking)

Please click here to start a chat with us today!