Dear Valued ONE Customer, please be informed the vessel MAERSK LIMA V. 135E deployed to our SX2 Service, is going to slide a week for schedule recovery purpose and, the original ETA Santos on September 7, will be a void sailing.

Further to our Customer Advisory dated July 30, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

As advised, the discharge operations for the cargo and containers onboard the vessel is
expected to be commenced at Oakland on August 9, 2021, subject to final confirmation and
change. Please be reminded that the discharged containers can only be released after the
General Average Security is submitted and confirmed by the General Average Adjuster.

Salesforce, the global leader in CRM, and Ocean Network Express (ONE), the 6th largest container carrier in the world, have today announced the successful deployment of ONE’s new CRM platform built on Salesforce Sales and Service Cloud.

South Africa - Update 3 SA terminal Transnet IT disruption

Further to our Customer Advisory dated July 23, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

Based on latest updates, we plan to commence discharge operations at Oakland for the cargo
and containers onboard the vessel. The target date is August 9, 2021, subject to final
confirmation and change. Please be reminded that the discharged containers can only be
released after the General Average Security is submitted and confirmed by the General
Average Adjuster.