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ONE Brazil Customer Service Special Schedule Dates

Customer ONE,

As the 2025 year-end holidays approach, please be advised that ONE Brazil (São Paulo, Santos, and Manaus) will operate under special service hours. Please find the schedule below to assist with your operational planning:

ONE Brazil (São Paulo, Santos e Manaus)

Service

Dec 24th, 2025 

Dec 25th, 2025

Dec 31th, 2025

Jan 01st, 2026

ONEChat, e-mail and phone

Service until 12:)0pm

There will be no service

Front Office (Santos)

 

Service until 

 11:30am

Front Office (Manaus)

 

Service until 11:30am

 

Please note: Starting January 2, 2026, all ONE Brasil customer service channels will return to their normal hours.

We appreciate your partnership throughout this year and reinforce our commitment to being Your Number ONE Shipping Partner. We wish a harmonious Christmas and a 2026 filled with great achievements and success.

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGÊNCIA MARÍTIMA LTDA.