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Contacts

ONE has a centralized service team, which takes care of cargo with shipment or unloading in all ports in Brazil to which we have operations.

Below are the contacts according to the subjects to be dealt with:

Contacts

E-mail

Telephone

Export Customer Service

[email protected]

+ 55 (13) 3500-6330

Import Customer Service

[email protected]

+ 55 (13) 3500-6331

Freight quotes with the Sales team

[email protected] 

N/A

Payment of Freight and fees: Confirmation

of payments made after uploading the

voucher in e-Payment and billing

[email protected]

+ 55 (11) 3198-2220

+ 55 (11) 4680-6694

+ 55 (11) 4949-1478

Demurrage and Detention

[email protected]

+ 55 (11) 4680-6897

+ 55 (11) 4680-4543

+ 55 (11) 4680-6884

 

FACE-TO-FACE SERVICE AT ONE SANTOS, MANAUS AND AGENT OFFICES

Our opening hours will be Monday to Friday, from 09:00 to 11:00 and from 13:30 to 15:30.

 

IMPORTANT - AS FROM JUNE 20, 2022:

Manaus >> Face-to-face Service will be Monday to Friday - from 08:30 to 11:30 am (only in the mornings).

Santos & Agent Offices   >> Face-to-face Service will be kept Monday to Fridayfrom 09:00 to 11:00 | from 13:30 to 15:30.

Our Offices

Office

Address

São Paulo (Headquarters)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Paulista, 283 - 8th. floor

Bela Vista – São Paulo – São Paulo (SP) – Brazil

CEP: 01311-000

Tel: +55 (11) 4380-8001

Santos (Agency)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Guaiaó Street, 66 - 11th floor - cj. 1112

Aparecida - Santos - São Paulo (SP) - Brazil

CEP: 11035-260

Tel: + 55 (13) 3500-6222

Manaus (Agency)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Ponta Grossa Street, 256 - 2nd floor

Colônia Oliveira Machado – Manaus – Amazonas (AM) – Brazil

CEP: 69074-190

Tel.: +55 (92) 3623-0450

Belém (Commercial)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Governador Magalhães Barata, 651 - Room 511

Nazaré – Belém – Pará (PA) – Brazil

CEP: 66040-170

Tel.: +55 (91) 4042-0043

Curitiba (Commercial)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Cândido de Abreu Street, 526 – Conj. 1301 e 1302

Centro Cívico – Curitiba – Paraná (PR) – Brazil

CEP: 80530-000

Tel.: +55 (41) 3906-0319

Itajaí (Commercial)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Cel. Marcos Konder, 1.177 – 6th floor - conj. 603

Centro – Itajaí – Santa Catarina (SC) – Brazil

CEP: 88301-303

Tel: +55 (47) 3404-7353

THIRD PARTY AGENTS

Now, the appointments made by our agent Wilson Sons for RELEASE and WITHDRAWAL are made through a link, where you can schedule the appointment yourself.


SEGUE LINK AGENDAMENTO ELETRONICO: https://bit.ly/3bgrNHo

 

 

Ports

Address, Contacts and Opening hours

Vila do Conde

Wilson Sons Agência Marítima Ltda.

Rua Municipalidade, 985 - Edifício Mirai Offices, Sala 1305

Bairro Umarizal - Belém - PA - Brasil - CEP: 66050-350

+ 55 (91) 98222-1666 / (91) 99226-3708

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Fortaleza

Wilson Sons Agência Marítima Ltda.

Av. Santos Dumont, 1789 - 13º andar - Sala 1301

Fortaleza – CE – Brasil - CEP: 60150-161

+55 (85) 98128-4818 / (85) 98183-0197

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Suape

Wilson Sons Agência Marítima Ltda.

Rua Agenor Lopes, 25 sala 1002 - Ed. Emp. Itamarati

Boa viagem Recife - PE - Brasil - CEP:51021-110

Tel: (81)98112-0062 / (81) 98109-9084

Office Hours:  Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Salvador

Wilson Sons Agência Marítima Ltda.

Av. da França, 1551 - HUB - 2º Andar - Box 09

Comércio - Salvador - BA - Brasil - CEP: 40010-000

+ 55 (71) 99683 4288 / (71) 99148 6522 / (71) 98137-5415 / (71) 98175-365

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

 

Rio de Janeiro

(Itaguai-Sepetiba)

Wilson Sons Agência Marítima Ltda.

Rua da Quitanda, 86 - 5º Andar

Centro – Rio de Janeiro - RJ - Brasil - CEP: 20091-005

Tel: +55 (21) 96766-2804

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected] 

Paranaguá

Wilson Sons Agência Marítima Ltda.

Rua Julia da Costa, 70, 1° Andar do Open Shopping

Centro Histórico, Paranaguá - PR - Brasil - CEP: 83203-060

Tel: +55 (41) 2152-1464 / 2152 -1463 / 98823-7932

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Itajaí e Navegantes

Wilson Sons Agência Marítima Ltda.

Av. Cel. Marcos Konder, 1.177 – 6º andar - conj. 603

Centro - Itajaí - SC - Brasil - CEP: 88301-303

Tel: +55 (47) 3404-7353 / 3404-7354 / 99244-9963

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

São Francisco do Sul

(Itapoá & Imbituba)

Wilson Sons Agência Marítima Ltda.

Praça Getúlio Vargas, 70

São Francisco do Sul - SC - Brasil - CEP: 89240-000

+ 55 (47) 99175-9636 / (47) 98405-7514 / (47) 98405-7505

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

 

Rio Grande

Wilson Sons Agência Marítima Ltda.

Rua Barão de Cotegipe, 443 - 1007 

Centro - Rio Grande - RS - Brasil - CEP: 96200-290

Tel: + 55 (53) 99936-5993

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]