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ONE Contacts - for Clients
ONE has a centralized service team, which takes care of cargo with shipment or unloading in all ports in Brazil to which we have operations.
Below are the contacts according to the subjects to be dealt with:
Contacts |
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Telephone |
|---|---|---|
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Export Customer Service |
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Import Customer Service |
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Freight quotes with the Sales team |
N/A |
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Payment of Freight and fees: Confirmation of payments made after uploading the voucher in e-Payment and billing |
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Demurrage and Detention |
IMPORTANT - AS OF 01/04/2023:
the opening hours of the front office at the office in Santos will be changed and will only take place in the afternoon, from 2:00 pm to 4:30 pm.
HOURS FOR PRESENTIAL SERVICE AT THE ONE SANTOS, MANAUS AND AGENT OFFICES
Manaus: Opening hours, Monday to Friday, from 8:30 am to 11:30 am (only in the morning).
Santos and other agents: Opening hours from Monday to Friday, from 09:00h to 11:00h | from 13:30h to 15:30h.
Our Offices
The telephone contacts below are for administrative matters only.
For matters relating to your shipment, please consider the ONE Contacts - for Clients, in the first option of this page.
Office |
Address |
|---|---|
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São Paulo (Headquarters) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Av. Paulista, 283 - 8th. floor |
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Bela Vista – São Paulo – São Paulo (SP) – Brazil |
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CEP: 01311-000 |
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Tel: +55 (11) 4380-8001 |
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Santos (Agency) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Guaiaó Street, 66 - 11th floor - cj. 1112 |
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Aparecida - Santos - São Paulo (SP) - Brazil |
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CEP: 11035-260 |
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Tel: + 55 (13) 3500-6222 |
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Manaus (Agency) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Ponta Grossa Street, 256 - 2nd floor |
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Colônia Oliveira Machado – Manaus – Amazonas (AM) – Brazil |
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CEP: 69074-190 |
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Tel.: +55 (92) 3623-0450 |
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Belém (Adm) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Av. Governador Magalhães Barata, 651 - Room 511 |
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Nazaré – Belém – Pará (PA) – Brazil |
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CEP: 66040-170 |
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Tel.: +55 (11) 4380-8001 |
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Curitiba (Adm) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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R. Fernando Amaro, 60 |
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Alto da XV – Curitiba – Paraná (PR) – Brazil |
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CEP: 80045-080 (Inside Impact Hub - Coworking) |
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Tel.: +55 (11) 4380-8001 |
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Itajaí (Adm) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Av. Cel. Marcos Konder, 1.177 – 6th floor - conj. 603 |
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Centro – Itajaí – Santa Catarina (SC) – Brazil |
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CEP: 88301-303 |
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Tel: +55 (11) 4380-8001 |
THIRD PARTY AGENTS
Now, the appointments made by our agent Wilson Sons for RELEASE and WITHDRAWAL are made through a link, where you can schedule the appointment yourself.
SEGUE LINK AGENDAMENTO ELETRONICO: https://bit.ly/3bgrNHo
Ports |
Address, Contacts and Opening hours |
|---|---|
|
Vila do Conde |
Wilson Sons Agência Marítima Ltda. |
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Rua Municipalidade, 985 - Edifício Mirai Offices, Sala 1305 |
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Bairro Umarizal - Belém - PA - Brasil - CEP: 66050-350 |
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+ 55 (91) 98222-1666 / (91) 99226-3708 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm |
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Fortaleza |
Wilson Sons Agência Marítima Ltda. |
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Av. Santos Dumont, 1789 - 13º andar - Sala 1301 |
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Fortaleza – CE – Brasil - CEP: 60150-161 |
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+55 (85) 98128-4818 / (85) 98183-0197 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm |
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Suape |
Wilson Sons Agência Marítima Ltda. |
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Rua Agenor Lopes, 25 sala 1002 - Ed. Emp. Itamarati |
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Boa viagem Recife - PE - Brasil - CEP:51021-110 |
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Tel: (81)98112-0062 / (81) 98109-9084 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm |
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Salvador |
Wilson Sons Agência Marítima Ltda. |
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Av. da França, 1551 - HUB - 2º Andar - Box 09 |
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Comércio - Salvador - BA - Brasil - CEP: 40010-000 |
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+ 55 (71) 99683 4288 / (71) 99148 6522 / (71) 98137-5415 / (71) 98175-365 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm
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Rio de Janeiro (Itaguai-Sepetiba) |
Wilson Sons Agência Marítima Ltda. |
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Rua da Quitanda, 86 - 5º Andar |
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Centro – Rio de Janeiro - RJ - Brasil - CEP: 20091-005 |
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Tel: +55 (21) 96766-2804 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm |
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Paranaguá |
Wilson Sons Agência Marítima Ltda. |
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Rua Julia da Costa, 70, 1° Andar do Open Shopping |
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Centro Histórico, Paranaguá - PR - Brasil - CEP: 83203-060 |
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Tel: +55 (41) 2152-1464 / 2152 -1463 / 98823-7932 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm |
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Itajaí e Navegantes |
Wilson Sons Agência Marítima Ltda. |
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Av. Cel. Marcos Konder, 1.177 – 6º andar - conj. 603 |
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Centro - Itajaí - SC - Brasil - CEP: 88301-303 |
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Tel: +55 (47) 3404-7353 / 3404-7354 / 99244-9963 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm |
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São Francisco do Sul (Itapoá & Imbituba) |
Wilson Sons Agência Marítima Ltda. |
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Praça Getúlio Vargas, 70 |
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São Francisco do Sul - SC - Brasil - CEP: 89240-000 |
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+ 55 (47) 99175-9636 / (47) 98405-7514 / (47) 98405-7505 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm
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Rio Grande |
Wilson Sons Agência Marítima Ltda. |
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Rua Barão de Cotegipe, 443 - 1007 |
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Centro - Rio Grande - RS - Brasil - CEP: 96200-290 |
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Tel: + 55 (53) 99936-5993 |
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Office Hours: Monday to Friday, From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm |