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Contacts
ONE has a centralized service team, which takes care of cargo with shipment or unloading in all ports in Brazil to which we have operations.
Below are the contacts according to the subjects to be dealt with:
Contacts |
|
Telephone |
|---|---|---|
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Export Customer Service |
+ 55 (13) 3500-6330 |
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Import Customer Service |
+ 55 (13) 3500-6331 |
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e-Payment: Support on use of the tool and approval of registration request. |
+ 55 (13) 3500-0640 |
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Freight quotes with the Sales team |
N/A |
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Payment of Freight and fees: Confirmation of payments made after uploading the voucher in e-Payment and billing |
+ 55 (11) 3198-2220 |
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+ 55 (11) 4680-6694 |
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+ 55 (11) 4949-1478 |
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Demurrage and Detention |
+ 55 (11) 4680-6897 |
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+ 55 (11) 4680-4543 |
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+ 55 (11) 4680-6884 |
IMPORTANT: Change of schedules in face-to-face care due to the impacts of the COVID-19 pandemic.
In the ONE offices where face-to-face service is performed for delivery and removal of documents we will have a reduced number of employees.
We will work from Monday to Friday, respecting the recommendations of the Ministry of Health, and following the schedules below:
- ONE Santos: From 9:00 AM to 12:00 PM and 1:30 PM to 4:30PM.
- ONE Manaus: From 8:30 AM to 11:30 AM and 1:30 PM to 4:00 PM.
Our Offices
Office |
Address |
|---|---|
|
São Paulo (Headquarters) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
|
Av. Paulista, 901 – 7th floor |
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Bela Vista – São Paulo – São Paulo (SP) – Brazil |
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CEP: 01311-100 |
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Tel: +55 (11) 4380-8001 |
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Santos (Agency) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
|
Guaiaó Street, 66 - 11th floor - cj. 1112 |
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Aparecida - Santos - São Paulo (SP) - Brazil |
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CEP: 11035-260 |
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Tel: + 55 (13) 3500-6222 |
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Manaus (Agency) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Ponta Grossa Street, 256 - 2nd floor |
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Colônia Oliveira Machado – Manaus – Amazonas (AM) – Brazil |
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CEP: 69074-190 |
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Tel.: +55 (92) 3623-0450 |
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Belém (Commercial) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
|
Av. Governador Magalhães Barata, 651 - Room 511 |
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Nazaré – Belém – Pará (PA) – Brazil |
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CEP: 66040-170 |
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Tel.: +55 (91) 4042-0043 |
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Curitiba (Commercial) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Cândido de Abreu Street, 526 – Conj. 1301 e 1302 |
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Centro Cívico – Curitiba – Paraná (PR) – Brazil |
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CEP: 80530-000 |
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Tel.: +55 (41) 3906-0319 |
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Itajaí (Commercial) |
Ocean Network Express (Latin America) Agência Marítima Ltda. |
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Av. Cel. Marcos Konder, 1.177 – 6th floor - conj. 603 |
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Centro – Itajaí – Santa Catarina (SC) – Brazil |
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CEP: 88301-303 |
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Tel: +55 (47) 3404-7353 |
THIRD PARTY AGENTS
ATENTTION:
| New Address - Wilson Sons Branch, as of 10/06/2021 | |||
| Belém, PA | Rua Municipalidade, número 985 Edifício Mirai Offices, sala 1305 Bairro Umarizal, Belém, PA |
||
| [email protected] | |||
| Contacts | Evelin Maia | 55 (91) 3348-5268 | 98222-1666 | |
| Camila Barbosa | 55 (91) 3348-5268 | 98222-1666 | ||
| Márlon Gonçalves | 55 (91) 98222-1615 | ||
IMPORTANT: Change of schedules in face-to-face care due to the impacts of the COVID-19 pandemic.
In the offices of our agents in the ports were adopted some measures that reduce the hours of care, according to the guidelines of the Ministry of Health, official agencies and specialists.
The opening hours (delivery and withdrawal of documents) in each office can be checked below.
Ports |
Address, Contacts and Opening hours |
|---|---|
|
Vila do Conde |
Wilson Sons Agência Marítima Ltda. |
|
Rua Municipalidade, 985 - Edifício Mirai Offices, Sala 1305 |
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B. Umarizal - Belém, PA - Brazil - CEP: 66050-350 |
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Tel: +55 (91) 3348-5268 / (91) 98222-1615 / (91) 98222-1666 |
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Office Hours: Mondays, Wednesdays and Fridays, from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM. |
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Fortaleza |
Wilson Sons Agência Marítima Ltda. |
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Av. Santos Dumont, 1789 - 13th floor - Sala 1301 |
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Fortaleza – CE – Brasil - CEP: 60150-161 |
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Tel: +55 85 4005-6153/ 4005-6170 |
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Office Hours: Mondays, Wednesdays and Fridays, from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM By appointment via e-mail: |
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Suape |
Irmãos Britto |
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Rua Pe. Carapuceiro, 752 – Sala 1202 |
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Boa Viagem, Recife - PE - Brasil - CEP: 51020-280 |
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Tel: +55 81 3204-3303 / 3204-3304 |
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Office Hours: Mondays, Wednesdays and Fridays, from 9:00 AM to 12:00 PM. |
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Salvador |
Wilson Sons Agência Marítima Ltda. |
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Av. Estados Unidos 528 - 10th floor - Salas 1017 e 1019 |
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Comércio - Salvador - BA - Brasil - CEP: 40010-000 |
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Tel: +55 71 2104-9762 / 2104-9762/ 98137-5415 |
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Office Hours: Monday to Friday, from 10:00 AM to 12:00 PM and from 2:00 PM to 4:30 PM By appointment via e-mail: |
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Rio de Janeiro (Itaguai-Sepetiba) |
Wilson Sons Agência Marítima Ltda. |
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Rua da Quitanda, 86 - 5th floor |
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Centro – Rio de Janeiro - RJ - Brasil - CEP: 20091-005 |
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Tel: +55 (21) 3504-4251/ 3504-4138/ 96865-6253/ 99242-4859 |
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Office Hours: Monday to Friday, from 9:00 AM to 12:00 PM. By appointment via e-mail: |
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Paranaguá |
Wilson Sons Agência Marítima Ltda. |
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Rua Julia da Costa, 70, 1st floor Andar do Open Shopping |
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Centro Histórico, Paranaguá - PR - Brasil - CEP: 83203-060 |
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Tel: +55 (41) 2152-1464 / 2152 -1463 / 98823-7932 |
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Office Hours: Monday to Friday, from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM. |
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Itajaí e Navegantes |
Wilson Sons Agência Marítima Ltda. |
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Av. Cel. Marcos Konder, 1.177 – 6th floor - conj. 603 |
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Centro - Itajaí - SC - Brasil - CEP: 88301-303 |
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Tel: +55 (47) 3404-7353 / 3404-7354 / 99244-9963 |
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Office Hours: Monday to Friday, from 9:00 AM to 12:00 PM and from 1:30 PM to 4:00 PM. |
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São Francisco do Sul (Itapoá & Imbituba) |
Wilson Sons Agência Marítima Ltda. |
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Praça Getúlio Vargas, 70 |
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São Francisco do Sul - SC - Brasil - CEP: 89240-000 |
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Tel: +55 (47) 3471-2463 |
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Office Hours: Monday to Friday, from 9:00 AM to 12:00 PM. By appointment via e-mail: |
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Rio Grande |
Wilson Sons Agência Marítima Ltda. |
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Rua Barão de Cotegipe, 443 - 1007 |
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Centro - Rio Grande - RS - Brasil - CEP: 96200-290 |
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Tel: +55 (53) 3233-7726 |
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Office Hours: Monday to Friday, from 10:00 AM to 12:00 PM and from 1:30 PM to 4:00 PM |