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ONE Contacts - for Clients

ONE has a centralized service team, which takes care of cargo with shipment or unloading in all ports in Brazil to which we have operations.

Below are the contacts according to the subjects to be dealt with:

Contacts

E-mail

Telephone

Export Customer Service

[email protected]

+ 55 (11) 3198-6111

Import Customer Service

[email protected]

+ 55 (11) 3198-6111

Freight quotes with the Sales team

[email protected] 

N/A

Payment of Freight and fees: Confirmation

of payments made after uploading the

voucher in e-Payment and billing

[email protected]

+ 55 (11) 3198-6111

Demurrage and Detention

[email protected]

+ 55 (11) 3198-6111

 

IMPORTANT - AS OF 01/04/2023:

the opening hours of the front office at the office in Santos will be changed and will only take place in the afternoon, from 2:00 pm to 4:30 pm.

 

HOURS FOR PRESENTIAL SERVICE AT THE ONE SANTOS, MANAUS AND AGENT OFFICES

Manaus: Opening hours, Monday to Friday, from 8:30 am to 11:30 am (only in the morning).
Santos and other agents: Opening hours from Monday to Friday, from 09:00h to 11:00h | from 13:30h to 15:30h.

Our Offices

The telephone contacts below are for administrative matters only.


For matters relating to your shipment, please consider the ONE Contacts - for Clients, in the first option of this page. 

 

Office

Address

São Paulo (Headquarters)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Paulista, 283 - 8th. floor

Bela Vista – São Paulo – São Paulo (SP) – Brazil

CEP: 01311-000

Tel: +55 (11) 4380-8001

Santos (Agency)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Guaiaó Street, 66 - 11th floor - cj. 1112

Aparecida - Santos - São Paulo (SP) - Brazil

CEP: 11035-260

Tel: + 55 (13) 3500-6222

Manaus (Agency)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Ponta Grossa Street, 256 - 2nd floor

Colônia Oliveira Machado – Manaus – Amazonas (AM) – Brazil

CEP: 69074-190

Tel.: +55 (92) 3623-0450

Belém (Adm)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Governador Magalhães Barata, 651 - Room 511

Nazaré – Belém – Pará (PA) – Brazil

CEP: 66040-170

Tel.: +55 (11) 4380-8001

Curitiba (Adm)

Ocean Network Express (Latin America) Agência Marítima Ltda.

R. Fernando Amaro, 60

Alto da XV – Curitiba – Paraná (PR) – Brazil

CEP: 80045-080 (Inside Impact Hub - Coworking)

Tel.: +55 (11) 4380-8001

Itajaí (Adm)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Cel. Marcos Konder, 1.177 – 6th floor - conj. 603

Centro – Itajaí – Santa Catarina (SC) – Brazil

CEP: 88301-303

Tel: +55 (11) 4380-8001

THIRD PARTY AGENTS

Now, the appointments made by our agent Wilson Sons for RELEASE and WITHDRAWAL are made through a link, where you can schedule the appointment yourself.


SEGUE LINK AGENDAMENTO ELETRONICO: https://bit.ly/3bgrNHo

 

 

Ports

Address, Contacts and Opening hours

Vila do Conde

Wilson Sons Agência Marítima Ltda.

Rua Municipalidade, 985 - Edifício Mirai Offices, Sala 1305

Bairro Umarizal - Belém - PA - Brasil - CEP: 66050-350

+ 55 (91) 98222-1666 / (91) 99226-3708

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Fortaleza

Wilson Sons Agência Marítima Ltda.

Av. Santos Dumont, 1789 - 13º andar - Sala 1301

Fortaleza – CE – Brasil - CEP: 60150-161

+55 (85) 98128-4818 / (85) 98183-0197

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Suape

Wilson Sons Agência Marítima Ltda.

Rua Agenor Lopes, 25 sala 1002 - Ed. Emp. Itamarati

Boa viagem Recife - PE - Brasil - CEP:51021-110

Tel: (81)98112-0062 / (81) 98109-9084

Office Hours:  Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Salvador

Wilson Sons Agência Marítima Ltda.

Av. da França, 1551 - HUB - 2º Andar - Box 09

Comércio - Salvador - BA - Brasil - CEP: 40010-000

+ 55 (71) 99683 4288 / (71) 99148 6522 / (71) 98137-5415 / (71) 98175-365

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

 

Rio de Janeiro

(Itaguai-Sepetiba)

Wilson Sons Agência Marítima Ltda.

Rua da Quitanda, 86 - 5º Andar

Centro – Rio de Janeiro - RJ - Brasil - CEP: 20091-005

Tel: +55 (21) 96766-2804

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected] 

Paranaguá

Wilson Sons Agência Marítima Ltda.

Rua Julia da Costa, 70, 1° Andar do Open Shopping

Centro Histórico, Paranaguá - PR - Brasil - CEP: 83203-060

Tel: +55 (41) 2152-1464 / 2152 -1463 / 98823-7932

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

Itajaí e Navegantes

Wilson Sons Agência Marítima Ltda.

Av. Cel. Marcos Konder, 1.177 – 6º andar - conj. 603

Centro - Itajaí - SC - Brasil - CEP: 88301-303

Tel: +55 (47) 3404-7353 / 3404-7354 / 99244-9963

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

São Francisco do Sul

(Itapoá & Imbituba)

Wilson Sons Agência Marítima Ltda.

Praça Getúlio Vargas, 70

São Francisco do Sul - SC - Brasil - CEP: 89240-000

+ 55 (47) 99175-9636 / (47) 98405-7514 / (47) 98405-7505

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]

 

Rio Grande

Wilson Sons Agência Marítima Ltda.

Rua Barão de Cotegipe, 443 - 1007 

Centro - Rio Grande - RS - Brasil - CEP: 96200-290

Tel: + 55 (53) 99936-5993

Office Hours: Monday to Friday,

From 9:00 am to 11:00 am and From 1:30 pm to 3:30 pm

[email protected]