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Contacts

ONE has a centralized service team, which takes care of cargo with shipment or unloading in all ports in Brazil to which we have operations.

Below are the contacts according to the subjects to be dealt with:

Contacts

E-mail

Telephone

Export Customer Service

[email protected]

+ 55 (13) 3500-6330

Import Customer Service

[email protected]

+ 55 (13) 3500-6331

e-Payment: Support on use of the tool and

approval of registration request.

[email protected]

+ 55 (13) 3500-0640

Freight quotes with the Sales team

[email protected] 

N/A

Payment of Freight and fees: Confirmation

of payments made after uploading the

voucher in e-Payment and billing

[email protected]

+ 55 (11) 3198-2220

+ 55 (11) 4680-6694

+ 55 (11) 4949-1478

Demurrage and Detention

[email protected]

+ 55 (11) 4680-6897

+ 55 (11) 4680-4543

+ 55 (11) 4680-6884


IMPORTANT: Change of schedules in face-to-face care due to the impacts of the COVID-19 pandemic.

In the ONE offices where face-to-face service is performed for delivery and removal of documents we will have a reduced number of employees.

We will work from Monday to Friday, respecting the recommendations of the Ministry of Health, and following the schedules below:

  • ONE Santos: From 9:00 AM to 12:00 PM and 1:30 PM to 4:30PM.
  • ONE Manaus: From 8:30 AM to 11:30 AM and 1:30 PM to 4:00 PM.

Our Offices

Office

Address

São Paulo (Headquarters)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Paulista, 901 – 7th floor

Bela Vista – São Paulo – São Paulo (SP) – Brazil

CEP: 01311-100

Tel: +55 (11) 4380-8001

Santos (Agency)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Guaiaó Street, 66 - 11th floor - cj. 1112

Aparecida - Santos - São Paulo (SP) - Brazil

CEP: 11035-260

Tel: + 55 (13) 3500-6222

Manaus (Agency)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Ponta Grossa Street, 256 - 2nd floor

Colônia Oliveira Machado – Manaus – Amazonas (AM) – Brazil

CEP: 69074-190

Tel.: +55 (92) 3623-0450

Belém (Commercial)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Governador Magalhães Barata, 651 - Room 511

Nazaré – Belém – Pará (PA) – Brazil

CEP: 66040-170

Tel.: +55 (91) 4042-0043

Curitiba (Commercial)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Cândido de Abreu Street, 526 – Conj. 1301 e 1302

Centro Cívico – Curitiba – Paraná (PR) – Brazil

CEP: 80530-000

Tel.: +55 (41) 3906-0319

Itajaí (Commercial)

Ocean Network Express (Latin America) Agência Marítima Ltda.

Av. Cel. Marcos Konder, 1.177 – 6th floor - conj. 603

Centro – Itajaí – Santa Catarina (SC) – Brazil

CEP: 88301-303

Tel: +55 (47) 3404-7353

THIRD PARTY AGENTS

ATENTTION:

New Address - Wilson Sons Branch, as of 10/06/2021
Belém, PA   Rua Municipalidade, número 985
Edifício Mirai Offices, sala 1305
Bairro Umarizal,  Belém, PA
 
email   [email protected]
Contacts   Evelin Maia     55 (91)   3348-5268 | 98222-1666
  Camila Barbosa   55 (91)   3348-5268 | 98222-1666
  Márlon Gonçalves   55 (91)  98222-1615

IMPORTANT: Change of schedules in face-to-face care due to the impacts of the COVID-19 pandemic.

In the offices of our agents in the ports were adopted some measures that reduce the hours of care, according to the guidelines of the Ministry of Health, official agencies and specialists.

The opening hours (delivery and withdrawal of documents) in each office can be checked below.

Ports

Address, Contacts and Opening hours

Vila do Conde

Wilson Sons Agência Marítima Ltda.

Rua Municipalidade, 985 - Edifício Mirai Offices, Sala 1305

B. Umarizal - Belém, PA - Brazil - CEP: 66050-350

Tel: +55 (91) 3348-5268 / (91) 98222-1615 / (91) 98222-1666

Office Hours: Mondays, Wednesdays and Fridays,

from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM. 

Fortaleza

Wilson Sons Agência Marítima Ltda.

Av. Santos Dumont, 1789 - 13th floor - Sala 1301

Fortaleza – CE – Brasil - CEP: 60150-161

Tel: +55 85 4005-6153/ 4005-6170

Office Hours: Mondays, Wednesdays and Fridays,

from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM

By appointment via e-mail: 

[email protected]  

Suape

Irmãos Britto

Rua Pe. Carapuceiro, 752 – Sala 1202

Boa Viagem, Recife - PE - Brasil - CEP: 51020-280

Tel: +55 81 3204-3303 / 3204-3304

Office Hours: Mondays, Wednesdays and Fridays,

from 9:00 AM to 12:00 PM.

Salvador

Wilson Sons Agência Marítima Ltda.

Av. Estados Unidos 528 - 10th floor - Salas 1017 e 1019

Comércio - Salvador - BA - Brasil - CEP: 40010-000

Tel: +55 71 2104-9762 / 2104-9762/ 98137-5415

Office Hours: Monday to Friday,

from 10:00 AM to 12:00 PM and from 2:00 PM to 4:30 PM

By appointment via e-mail:

[email protected]

Rio de Janeiro

(Itaguai-Sepetiba)

Wilson Sons Agência Marítima Ltda.

Rua da Quitanda, 86 - 5th floor

Centro – Rio de Janeiro - RJ - Brasil - CEP: 20091-005

Tel: +55 (21) 3504-4251/ 3504-4138/ 96865-6253/ 99242-4859

Office Hours: Monday to Friday,

from 9:00 AM to 12:00 PM. By appointment via e-mail:

[email protected] 

Paranaguá

Wilson Sons Agência Marítima Ltda.

Rua Julia da Costa, 70, 1st floor Andar do Open Shopping

Centro Histórico, Paranaguá - PR - Brasil - CEP: 83203-060

Tel: +55 (41) 2152-1464 / 2152 -1463 / 98823-7932

Office Hours: Monday to Friday,

from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM.

Itajaí e Navegantes

Wilson Sons Agência Marítima Ltda.

Av. Cel. Marcos Konder, 1.177 – 6th floor - conj. 603

Centro - Itajaí - SC - Brasil - CEP: 88301-303

Tel: +55 (47) 3404-7353 / 3404-7354 / 99244-9963

Office Hours: Monday to Friday,

from 9:00 AM to 12:00 PM and from 1:30 PM to 4:00 PM.

São Francisco do Sul

(Itapoá & Imbituba)

Wilson Sons Agência Marítima Ltda.

Praça Getúlio Vargas, 70

São Francisco do Sul - SC - Brasil - CEP: 89240-000

Tel: +55 (47) 3471-2463

Office Hours: Monday to Friday,

from 9:00 AM to 12:00 PM. By appointment via e-mail:

[email protected]

Rio Grande

Wilson Sons Agência Marítima Ltda.

Rua Barão de Cotegipe, 443 - 1007 

Centro - Rio Grande - RS - Brasil - CEP: 96200-290

Tel: +55 (53) 3233-7726

Office Hours: Monday to Friday,

from 10:00 AM to 12:00 PM  and from 1:30 PM to 4:00 PM