Manaus Dry Season

Additional details about our contingency plan for the dry season will be shared soon. Stay tuned to this page and ONE’s Customer Advisories to follow the updates as the plan is rolled out.

ONE remains committed to providing excellent service, even in the most challenging conditions.

Contact us

Please contact ONE’s teams for further assistance and support.

	E-mail	Telephone
Export Customer Service	[email protected]	+ 55 (11) 3198-6111
Import Customer Service	[email protected]	+ 55 (11) 3198-6111

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Low Water Surcharge

New Surcharge Update

To/From Manaus and Porto Velho

Applicable Charge:

Low Water Surcharge (LWS) USD 4400 Per Box.

Effective Date:

Non-FMC regulated trades October 21st, 2024.
FMC regulated trades*, Canada November 3rd, 2024.

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Applicable Charge

To/From Manaus

Low Water Surcharge (LWS) USD 3400 Per Box.

Effective Date:

Non-FMC regulated trades August 1st, 2024 up to October 20th, 2024.
FMC regulated trades*, Canada August 16th, 2024 up to November 2nd, 2024.

_{(*United States, American Samoa, Puerto Rico, Guam, Saipan, Hawaii)}

^{Note that surcharges may be revised based on the development of the drought situation and contingency plan. Updates will be released via this page and customer advisories.}

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Advisories

Latest Updates
Guide 'How to Subscribe'

Guide 'How to Subscribe'

Learn how to subscribe and receive all the latest news about this situation.

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Contact and Support

Contact us

Please contact our teams for further assistance via ONE’s official channels. You can also contact your dedicated ONE Sales Representative.

	E-mail	Telephone
Export Customer Service	[email protected]	+ 55 (11) 3198-6111
Import Customer Service	[email protected]	+ 55 (11) 3198-6111

PRESS CONTACT

ONE Communication Team
[email protected]

Online Channels

*ONE CHAT BUSINESS HOURS:
BRAZIL: 9:00AM - 5:30PM // MONDAY - FRIDAY

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Official Sources and References

Check out the list of official sources with regular updates about the dry situation in Manaus and Amazon Region:

SGB

Hydrological Alert System info in real time

Monitoring and alert bulletins containing forecasts of river levels and rainfall data.

ANA

Brazilian National Water Agency (ANA)

Information on water resources and drought monitoring.

Up-to-date information on the current conditions and ongoing efforts to address the challenges caused by the drought in the Amazon region.

Click here and track rivers depths in real time

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Contingency Plan