Manaus Dry Season

In this page you will find key information to ensure the efficiency and safety of your cargo shipping during the dry season in Manaus. ONE is committed to providing excellent service, even in the most challenging conditions.

Please browse through the sections to learn more.

^{*The Contingency Plan will be applied and updated according to the navigation conditions in the region. You can monitor the updates directly on this page and receive further information through our advisories.}

Manage your cargo by accessing the Track and Trace function.

Contact us

Please contact ONE’s teams for further assistance and support.

	E-mail	Telephone
Export Customer Service	[email protected]	+ 55 (11) 3198-6111
Import Customer Service	[email protected]	+ 55 (11) 3198-6111

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Low Water Surcharge

LWS (Low Water Surcharge) will apply to shipments to/from Brazil (Port of Manaus), on all routes and services, and will be valid until further notice.

Applicable Charge:

Low Water Surcharge (LWS) USD 3400 Per Box.

Effective Date:

Non-FMC regulated trades August 1st, 2024.
FMC regulated trades*, Canada August 16th, 2024.

_{(*United States, American Samoa, Puerto Rico, Guam, Saipan, Hawaii)}

^{Note that surcharges may be revised based on the development of the drought situation and contingency plan. Updates will be released via this page and customer advisories.}

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Advisories

Latest Updates
Guide 'How to Subscribe'

Guide 'How to Subscribe'

Learn how to subscribe and receive all the latest news about this situation.

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Contact and Support

Contact us

Please contact our teams for further assistance via ONE’s official channels. You can also contact your dedicated ONE Sales Representative.

	E-mail	Telephone
Export Customer Service	[email protected]	+ 55 (11) 3198-6111
Import Customer Service	[email protected]	+ 55 (11) 3198-6111

PRESS CONTACT

ONE Communication Team
[email protected]

Online Channels

*ONE CHAT BUSINESS HOURS:
BRAZIL: 9:00AM - 5:30PM // MONDAY - FRIDAY

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Official Sources and References

Check out the list of official sources with regular updates about the dry situation in Manaus and Amazon Region:

SGB

Hydrological Alert System info in real time

Monitoring and alert bulletins containing forecasts of river levels and rainfall data.

ANA

Brazilian National Water Agency (ANA)

Information on water resources and drought monitoring.

Up-to-date information on the current conditions and ongoing efforts to address the challenges caused by the drought in the Amazon region.

Click here and track rivers depths in real time

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Contingency Plan