ONE is closely monitoring the hydrological situation in Northern Brazil and is proactively implementing contingency plans to mitigate potential impacts, ensuring the continuity of our services. At this time, the Caribbean Express 1 (CX1) service, which serves Manaus and Vila do Conde, continues to operate normally.

We would like to inform you that ONE is closely monitoring the development of the hydrological situation in Northern Brazil and is actively working on implementation of necessary measures and contingency plans to mitigate potential impacts, ensuring the continuity of our services.

Customer ONE,
We are pleased to share a positive update regarding the navigation conditions and, given the stabilization of the river levels, we are now concluding our formal monitoring period.

Kindly note that Amazon River still allows navigation and for this reason we will suspend LWS tariff at this time. We will keep monitoring the river situation and keep you posted. 

As part of our continued commitment to transparency and operational safety, we are closely monitoring the situation of the Rio Negro in Manaus. The Western Amazon River Captaincy (CFAOC), part of the Brazilian Navy, has issued a new update regarding navigation procedures between Itacoatiara and Manaus, due to the ongoing decrease in the Amazon River water levels.

This notice serves as an update regarding the Low Water Surcharge (LWS) applicable to/from Brazil (Manaus and Porto Velho Ports). Please be informed that due to the slower-than estimated decrease in water levels on the Amazon River, we are again postponing the implementation of the Low Water Surcharge (LWS). The effective date is being moved from October 15th to November 01st, 2025.

Please be informed that due to the slower-than estimated decrease in water levels on the Amazon River, we are postponing the implementation of the Low Water Surcharge (LWS) from September 15th to October 15th, 2025.

ONE Customer,
In our commitment to the transparency and security of your operations, we would like to inform you that the water level of the Rio Negro in Manaus continues to recede. We are closely monitoring the situation, and our Caribbean Service 1 (CX1) is currently operating normally at the ports of Manaus and Vila do Conde.

ONE Customer,
Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs. In order to continuously provide a reliable service, ONE will implement a Low Water Surcharge (LWS).

Ensuring the transparency and security of your operations, we would like to inform you that the water level of the Rio Negro in Manaus, after reaching its peak, has entered its low water season.