We would like to inform you that, due to the Brazilian National Team match on June 29th, ONE Brasil's customer service channels (ONEChat, email, phone, and Front Office) will operate under special hours.

ONE is pleased to announce the expansion of its coverage in Brazil with the introduction of the 9BR feeder service (Brazil North/Northeast Service), operated in partnership with Norcoast.

Please be advised that the Demurrage and Detention tariffs for Brazil were updated, effective since April 1st, 2026.

As part of this improvement, we will perform a scheduled system upgrade between April 26th and April 27th. While our Live Chat will remain accessible, please note that a Form Submission Restriction will be in place on our website.

Effective April 2026, the AX4 service will be upgraded to include new strategic calls and defined terminal operations to ensure greater service quality.

Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your  needs. In order to continuously provide a reliable service, ONE will update below Brazil surcharges.

This is an update to inform you regarding the terminal change in Altamira, Mexico. To further optimize regional operations, the terminal for both the ANSG (Atlantic North-South Gulf Express) and ANSG2 (Atlantic North-South Gulf Express 2) services will transition from Infraestructura Portuaria Mexicana (IPM) to Altamira Terminal Portuaria (ATP).

In our ongoing effort to optimize and standardize our processes, please be advised that a new official memorandum template for ONE Santos and ONE Manaus branches will come into effect on March 9th, 2026.

ONE Customer, this is an update to inform you of significant operational disruptions across the North Atlantic and the Bay of Biscay due to a series of intense low-pressure systems.

We are pleased to announce an enhancement to our Caribbean Express 3 (CX3) service, effective January 14th, 2026. As part of this update, the port of Santa Marta, Colombia, will be added to the CX3 rotation.