Following our previous updates on the situation in Venezuela, Ocean Network Express (ONE) is pleased to announce that we are resuming calls at the Port of La Guaira, in line with the gradual resumption of local port operations. We are currently finalizing the operational details and will announce the details and schedule for the vessel’s next call shortly. 

ONE is closely monitoring the hydrological situation in Northern Brazil and is proactively implementing contingency plans to mitigate potential impacts, ensuring the continuity of our services. At this time, the Caribbean Express 1 (CX1) service, which serves Manaus and Vila do Conde, continues to operate normally.

Following our previous updates regarding the situation in Venezuela, Ocean Network Express (ONE) has been continuously monitoring infrastructure conditions and local port authorizations alongside our regional teams.

In light of the severe infrastructure damage and ongoing rescue operations following the earthquakes, ONE is taking immediate steps to safeguard our personnel, vessels, and customers’ cargo. 

Em decorrência dos graves danos à infraestrutura e das contínuas operações de resgate após os terremotos ocorridos em 24 de junho de 2026, a Ocean Network Express (ONE) está adotando medidas imediatas para proteger nossos colaboradores, embarcações e as cargas de nossos clientes.

We would like to inform you that ONE is closely monitoring the development of the hydrological situation in Northern Brazil and is actively working on implementation of necessary measures and contingency plans to mitigate potential impacts, ensuring the continuity of our services.

We would like to inform you that, due to the Brazilian National Team match on June 29th, ONE Brasil's customer service channels (ONEChat, email, phone, and Front Office) will operate under special hours.

ONE is pleased to announce the expansion of its coverage in Brazil with the introduction of the 9BR feeder service (Brazil North/Northeast Service), operated in partnership with Norcoast.

Please be advised that the Demurrage and Detention tariffs for Brazil were updated, effective since April 1st, 2026.

As part of this improvement, we will perform a scheduled system upgrade between April 26th and April 27th. While our Live Chat will remain accessible, please note that a Form Submission Restriction will be in place on our website.