Please be informed that due to the slower-than estimated decrease in water levels on the Amazon River, we are again postponing the implementation of the Low Water Surcharge (LWS). The effective date is being moved from November 01st to November 15th, 2025.

As part of our continued commitment to transparency and operational safety, we are closely monitoring the situation of the Rio Negro in Manaus. The Western Amazon River Captaincy (CFAOC), part of the Brazilian Navy, has issued a new update regarding navigation procedures between Itacoatiara and Manaus, due to the ongoing decrease in the Amazon River water levels.

This notice serves as an update regarding the Low Water Surcharge (LWS) applicable to/from Brazil (Manaus and Porto Velho Ports). Please be informed that due to the slower-than estimated decrease in water levels on the Amazon River, we are again postponing the implementation of the Low Water Surcharge (LWS). The effective date is being moved from October 15th to November 01st, 2025.

Please be informed that due to the slower-than estimated decrease in water levels on the Amazon River, we are postponing the implementation of the Low Water Surcharge (LWS) from September 15th to October 15th, 2025.

ONE Customer,
In our commitment to the transparency and security of your operations, we would like to inform you that the water level of the Rio Negro in Manaus continues to recede. We are closely monitoring the situation, and our Caribbean Service 1 (CX1) is currently operating normally at the ports of Manaus and Vila do Conde.

ONE Customer,
Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs. In order to continuously provide a reliable service, ONE will implement a Low Water Surcharge (LWS).

Please be advised of an upcoming change to the ONE surcharge, effective August 16, 2025. This new surcharge level will apply to shipments from Brazil across all trade lanes and services and will remain valid until further notice.

ONE Customer,
As part of our regular monitoring, we inform that the Negro River level in Manaus is currently at 28.98 meters, with a variation of 1cm in the past 24 hours, according to the Port of Manaus.

<17 June 2022, Singapore> Ocean Network Express (ONE) will launch a valuable feature in our ONE Mobile App. Meet the Freedays + D&D, which is now accessible directly via our Mobile App homepage.