Dear Valued ONE Customer, Thank you for your continuous support and for choosing Ocean Network Express (ONE) to cater to your needs. Please be advised on Demurrage & Detention Tariffs for Brazil effective February
1, 202.

Further to our Customer Advisory dated January 8, 2021, we would like to inform you
that the discharging operations, inspection work and transloading of the discharged
damaged containers continue to proceed steadily. Since the first day of container
discharging at Kobe, a total of 277 boxes have been safely discharged as of January
13, 2021.

Further to our Customer Advisory dated December 31, 2020, we would like to inform
you that the discharging operations and inspection work have resumed on January 5,
2021 and continue to proceed steadily. Since the first day of container discharging at
Kobe, a total of 212 boxes have been safely discharged as of January 7, 2021.

Due to the COVID-19 quarantine requirements for the ship crews onboard to the coastal
feeder running between South China and Hong Kong waters, feeder operators announced
their services to be suspended from mid-Jan to the end of Feb 2021.

Further to our Customer Advisory dated December 23, 2020, we would like to inform you that the discharging operations of the remaining containers have been proceeding steadily. Since the first day of container discharging at Kobe, a total of 126 boxes have been safely discharged as of December 29, 2020.

Canada Border Services Agency (CBSA) recently issued a new Customs Notice 20-28 confirming the timetable for full transition of electronic house bill (eHBL) filing requirements that apply to Freight Forwarders and NVOCC’s.

Informamos que não haverá atendimento no balcão durante o período de Natal e Ano Novo pelos escritórios locais da ONE e da Wilsons Sons no Brasil. No dia 24/12/2020, véspera de Natal, haverá apenas atendimento por e-mail ou telefone até as 12h. Retornaremos ao expediente normal (Horários – Pandemia) a partir de 4 de janeiro de 2021.

Due to consecutive delays at Asian Ports, the vessel PARANAGUA EXPRESS VOY. 2047, deployed in our SX1 service, will slide in 1 week, hence, the subsequent voyages for this service will be also sliding 1 week, in order to adjust service schedule back to weekly call.

We are glad to inform, with a jointly effort among all parties, Tianjin/Xinggang terminal is back to
normal operation.

Further to our Customer Advisory dated December 11, 2020, we would like to inform
you that the discharging operations of the remaining containers have been proceeding
steadily and 50 units have been safely discharged as of December 22.