This notice serves as an update regarding the Low Water Surcharge (LWS) applicable to/from Brazil (Manaus and Porto Velho Ports). Please be informed that due to the slower-than estimated decrease in water levels on the Amazon River, we are again postponing the implementation of the Low Water Surcharge (LWS). The effective date is being moved from October 15th to November 01st, 2025.

As announced by the Office of the U.S. Trade Representative (USTR), new service fees will be implemented as of October 14, 2025. These service fees will apply to maritime transport services provided by Chinese-owned/operated or Chinese-built vessels calling at U.S. ports. These service fees will increase incrementally over the next three years.

Ocean Network Express (ONE) is pleased to announce the launch of our new reefer intermodal rail service in Hyderabad, India to enhance your cold chain logistics needs.

We would like to inform you that the PIX payment system has been restored at ONE Brasil. With the system now normalized in partnership with our bank, HSBC, payments can once again be made normally via PIX QR Code or PIX.

Please be informed that due to the slower-than estimated decrease in water levels on the Amazon River, we are postponing the implementation of the Low Water Surcharge (LWS) from September 15th to October 15th, 2025.

We are pleased to announce the launch of our new IG2 (India-Gulf Service 2), designed to provide enhanced connectivity between India and the Middle East.

We would like to inform you that, due to an issue with our local bank HSBC, the PIX payment option is temporarily unavailable at ONE Brazil.

Ocean Network Express (ONE) will make changes to the Asia - North America Service with effect from October 2025. ONE will suspend PS5 service and revise the existing PS4, PS6, FP2, and EC2 services. The details are as follows.

ONE Customer,
In our commitment to the transparency and security of your operations, we would like to inform you that the water level of the Rio Negro in Manaus continues to recede. We are closely monitoring the situation, and our Caribbean Service 1 (CX1) is currently operating normally at the ports of Manaus and Vila do Conde.

INTRA EUROPE TRADE – Spain Portugal Morocco (SPM) Service Launch