Dear ONE Customers and Partners,
We would like to inform you that on November 29, the ONE branch in Santos and Manaus will have adjusted business hours.

ONE Customer,
We would like to inform you about the current port congestion in Panama, which has been causing delays and may impact your supply chain. As a result of this situation, some vessels from our ONE CX1 service (Caribbean Express 1) will be omitting Cristobal port (PACTB).

We would like to inform you that due to vessel technical failure, heavy port congestion and trying to recover the schedule, the vessel Ensenada V. 0016N | 0017S, deployed to our ONE Service AN2 will not make the scheduled stop at all ports in Mexico and the United States (MX/US).

ONE customers and partners,
We would like to bring to your attention a recent phishing attempt that targeted one of our customers, resulting in fraudulent financial transactions.

ONE Customer,
We are closely monitoring the hydrological conditions in the Manaus region. In recent days, we have observed a slight rise in the water level of the Rio Negro, which reached 12.25 meters this Thursday (17). However, according to the Brazilian Geological Service (SGB), this rise does not yet signify the end of the drought.

We are pleased to inform you of an enhancement to our East Coast 2 (EC2) service,
following our recent announcement regarding our 2025 East-West product offerings.
The Jacksonville (JAX) port will now be included in our service route.

We are pleased to announce an enhancement to our Pacific North 3 (PN3) service, following our recent announcement regarding our 2025 East-West product offerings. PN3 will now be split into two distinct services, Pacific North 3 (PN3) and Pacific North 4 (PN4).

We are pleased to announce an addition to our offering between Asia and Mediterranean, following our recent announcement regarding our 2025 East-West product offerings. With the introduction of the Mediterranean 5 (MD5) service, we are enhancing our direct coverage from the Mediterranean to Asia, providing you with improved connectivity and efficiency.

ONE Customer,
We would like to keep you updated on the hydrological conditions in Manaus. Last Thursday (10th), according to the records from the Port of Manaus, the Rio Negro saw no new marks of either receding or rising water levels, maintaining the previous day’s level of 12.11 meters.

The new adjustment will be applicable To / From the Brazilian ports of Porto Velho (BRPTV) and Manaus (BRMAO), and across all trade lanes and services will be valid till further notice.