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ONE BRAZIL - SIMPLIFYING COMMUNICATIONS FOR FASTER SUPPORT
ONE Customer,
As ONE, we are constantly working to improve our customers' experiences. That's why we believe we can enhance your experience by streamlining email communication.
Including multiple service mailboxes in a single thread can occasionally make it more challenging to quickly address your specific needs.
To ensure faster resolutions, we kindly request your cooperation in keeping the recipient list focused on a single point of contact:
EMAIL ADDRESS |
SUBJECT | DESCRIPTION |
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Check the options for prompt assistance here |
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EXPORTS Booking > Change of Destination - COD Booking > General Support Container > Temperature Divergence Export Documentation > BL Correction Export Documentation > DU-E Export Documentation > General Support Export Documentation > BL Loss |
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IMPORTS | General import support for issues not covered by the Chat service. |
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CARGO READINESS | Cargo Performance, Cargo DDL Extension Request (LAR), Support with Cargo Not Loaded (client) and Support with Gate/window opening at the terminal. |
This way, our support team maintains a clear understanding of the issue and expedites the resolution process. By working together to streamline communication, we can get you the answers and support you need more efficiently. We appreciate your understanding and collaboration.
For any further inquiries or assistance, please don't hesitate to contact your dedicated ONE Sales Representative or our ONE Customer Support Team.
Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA.