ONE Customer, We would like to inform you that as of 04/01/2023, the opening hours of the front office at the Santos office will be changed and will only take place in the afternoon, from 2:00 pm to 4:30 pm.

Dear ONE customer, As from vessels mentioned below, all PREPAID ABROAD payments in the United States with shipments from Brazil will now be managed and handled by the ONE Brasil team.

Dear ONE customer, We would like to inform you that the email address [email protected] will be no longer active from
March 16th. After March 16th all customer service needed will be provided by ONE Chat

Please be advised that the ONE Terminal Handling Charges will be changing in the countries listed below with effect from April 1st, 2023. The THCs are presented by region and are based in 20ft/40ft/40HC/45ft for general containers and 20ft/40ft/40HC reefer containers. For special equipment shipments, please contact your local ONE Line customer service representative for appropriate charges. The new charges will apply to all trade lanes and services and will be valid until further notice. ONE reserves the right to review and adjust the tariffs when required.

Ocean Network Express (“ONE”) is pleased to announce that ONE will launch a new service, connecting the UAE and Bahrain/Kuwait. This new Upper Gulf Service - “UGS” provides a quicker, efficient, and more stable connections from transhipment hub - Jebel Ali as the gateway of vast Arabian Peninsula.

Port Rotation :
Loop-A : Jebel Ali (JEA) – Bahrain (BAH) – Jebel Ali (JEA)
Loop-B : Jebel Ali (JEA) – Shuaiba (SAA) – Shuwaikh (SWK) – Jebel Ali (JEA)

Frequency :
Loop-A: Weekly
Loop-B : Rolling schedule (every 8-10days)

The first sailing details are as follows.
JEA to BAH: X-Press Nuptse V23009 with the eta JEA on 03-Mar-2023
JEA to SAA/SWK: Haian Mind V23006 with the eta JEA on 06-Mar-2023

Ocean Network Express (ONE) will release an improved Global Directory Module which will
be accessible directly via our Mobile App homepage.

Following our advisory dated 7th February 2023 advising the impact to ONE’s service offering in Türkiye following the series of devastating earthquakes in Gaziantep, please find below the commercial measures offered by ONE for affected shipments.

Ocean Network Express (“ONE”) is pleased to announce that ONE will add a call at
Hakata on its weekly Japan Vietnam Haiphong service (“JVH”).

<Service details>
New Port Rotation : Hakata-Tokyo-Shimizu-Nagoya-Kobe-Pusan-Keelung-Kaohsiung-
Haiphong-Kaohsiung-Hakata

The new rotation will be started with the M/V Quezon Bridge 003N with ETD Haiphong
15th March 2023

Please kindly be advised that changes have been made to the following ONE surcharge. The new level will be applicable From / To Brazil across all trade lanes and services and will be valid till further notice. In addition, for transparency purposes, please note that as from Feb 1st, 2023, those surcharges will be manifested.

Following the series of devastating earthquakes in Gaziantep Türkiye 6th Feb 2023,
please find below situation update.