- Customer Service
ONE has a dedicated customer service team, which takes care of cargo with shipment or unloading in all ports in Brazil to which we have operations, through our service channels via email, telephone and Live Chat.
Payment of Freight and Fees
To make the payment of freight and fees it is necessary to have access to the e-Payment website, our tool for payment management and releases.
In e-Payment it is possible to consult the amounts for payment of freight and fees, generate password for making payments, upload the proof of payment, download the payment receipt and invoice, after the validation of the amounts.
Empty Equipment Pick-Up
Find where you must pick up your equipment for shipping by checking information in the below file per Port Name.
Empty Equipment Return
Find where you must return your empty equipment by checking information in the below link per Container number.
How to handle Reefer Equipments
Download (portuguese only):