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Customer Service

Find local detailed shipping information of Freight Payment, where you pick up your equipment for exports or where you should return your equipment after your cargo is released.



To proceed with freight and surcharges payment, please find available our epaymentBR tool. To use this tool you are required to proceed with proper registration by accessing directly:


Payment Inquiry:  access epaymentBR, menu “Pagamentos”, find the option “Senhas” e select “Senhas - Vincular Taxas”.


Proofs Submission: after payment, pelase access epaymentBR, menu “Pagamentos”, find the option “Senhas” e select “Senhas - Vincular Comprovantes”.


WARMING: The payment confirmation (proof) must be uploaded in the same day the payment is settled. Otherwise, it will be subject to exchange rate updates.




Customer Service officies and agents for documentation deliver/withdrawl:

All offices (except Manaus): Monday to Friday, from 9 am to 12 pm and  13:30 pm to 16:30 pm.

Manaus:  Monday to Friday 8:30 am to 11:30 am and 13:30 pm to 16:30pm.


Release: Payment Confirmation Upload to epaymentBR and compensations must be up to 2 pm for the Release in the same day.


BL Reissuance: above rule is applicable, after payment confirmation in the bank account, customer can go to the office to proceed with the BL Set exchange.


Correction Advice: will be issued after payment confirmation in the bank account.


Find detailed Export and Import detailed procedures in Processes & Regulations Brasil


Any questions, please contact:

Daniella Salões - Tel.: 55 (11) 4680-6808 / Letícia Pereira  - Tel.: 55 (11) 4680-6665.

Empty Equipment Pick-Up

Find where you must pick up your equipment for shipping by checking information in the below file per Port Name.


Empty Equipment Pick Up 

Empty Equipment Return

Find where you must return your empty equipment by checking information in the below link per Container number.


Empty Equipment Return




Find all information you need here.

How to handle Reefer Equipments