Skip to main content


Customer Service


ONE has a dedicated customer service team, which takes care of cargo with shipment or unloading in all ports in Brazil to which we have operations, through our service channels via email, telephone and Live Chat.

If you would like to consult more information about our Export, Import, Shipping Restrictions, Tutorials and Forms processes, please visit the "Processes and Regulations" menu or click here.

Payment of Freight and Fees

To make the payment of freight and fees it is necessary to have access to the e-Payment website, our tool for payment management and releases.

In e-Payment it is possible to consult the amounts for payment of freight and fees, generate password for making payments, upload the proof of payment, download the payment receipt and invoice, after the validation of the amounts.

If you do not already have access to e-Payment or need support in navigation please contact us.

Empty Equipment Pick-Up

Find where you must pick up your equipment for shipping by checking information in the below file per Port Name.


Empty Equipment Pick Up 

Empty Equipment Return

Find where you must return your empty equipment by checking information in the below link per Container number.


Empty Equipment Return



How to handle Reefer Equipments