Ocean Network Express (ONE) would like to inform you of the upcoming implementation of
environmentally compliant surcharges, effective from 2025.

As per our previous customer advisory dated 3rd September 2024, ONE has already started collecting the mandatory additional data elements supplied from customers in the shipping instructions.

Self-Filing Option for House Bill of ladings (HBL) will become available from 4th of December and compulsory from 1st April 2025.

ONE is pleased to announce a value-added service for inland haulage between Bahrain terminal and Bahrain City limits.

Starting today, October 28th, the process for submitting cargo damage claims has been simplified through the new Cargo Claim Form (Damages and Shortages), making it easier to contact the responsible team, speeding up responses, and providing greater transparency for each case.

Dear ONE Customers and Partners,
We would like to inform you that on November 29, the ONE branch in Santos and Manaus will have adjusted business hours.

ONE Customer,
We would like to inform you about the current port congestion in Panama, which has been causing delays and may impact your supply chain. As a result of this situation, some vessels from our ONE CX1 service (Caribbean Express 1) will be omitting Cristobal port (PACTB).

We would like to inform you that due to vessel technical failure, heavy port congestion and trying to recover the schedule, the vessel Ensenada V. 0016N | 0017S, deployed to our ONE Service AN2 will not make the scheduled stop at all ports in Mexico and the United States (MX/US).

ONE customers and partners,
We would like to bring to your attention a recent phishing attempt that targeted one of our customers, resulting in fraudulent financial transactions.

ONE Customer,
We are closely monitoring the hydrological conditions in the Manaus region. In recent days, we have observed a slight rise in the water level of the Rio Negro, which reached 12.25 meters this Thursday (17). However, according to the Brazilian Geological Service (SGB), this rise does not yet signify the end of the drought.

We are pleased to inform you of an enhancement to our East Coast 2 (EC2) service,
following our recent announcement regarding our 2025 East-West product offerings.
The Jacksonville (JAX) port will now be included in our service route.