MESSAGE FROM MANAGEMENT
Dear Stakeholders,
I am pleased to present ONE’s fifth annual sustainability report, which covers the calendar year of 2021. While the COVID-19 pandemic has shown nascent signs of subsiding, the recovery from its aftermath has been largely uneven, with countries continuing to struggle from the broader implications of this unprecedented health crisis. At the same time, we enter the year of 2022 in a world polarised by political tensions and socio-economic divisions, which send rippling effects throughout global supply chains.
These are certainly choppy waters ahead, but I am certain that as ONE, we can navigate them successfully, as we did in 2021. I am immensely proud of the team for overcoming this year’s challenges and ensuring the continuity of our vessel operations and liner services. While the persistent and volatile COVID-19 situation posed significant operational disruptions to global port and landside infrastructure, the close teamwork between our Global Headquarters (GHQ), Regional Headquarters (RHQ) and country offices enabled us to take on multiple operational bottlenecks, even as many of us worked from home. Our seamless transition to remote working was in turn made possible by our early adoption of digital technologies and platforms, which continue to permeate our workflows today.
We have made strong progress onto the next phase of our digitalisation roadmap and our processes, both internal and external, are at a high level of digital intensity. This has enabled us to operate more efficiently and elevate customer experience. In 2021, for example, we launched our mobile application which provides an all-in-one platform for customers to complete core transactions and access critical information on-the-go. Looking ahead in 2022, we will be launching a new end-to-end e-commerce platform. Covering everything from scheduling to finance, the platform will serve as a one-stop solution for all of our customers’ shipping needs.
One of the key highlights for ONE in 2021 is launching our Green Strategy, which will be driven by the newly established Green Strategy Department. This is a concrete step towards accelerating our decarbonisation ambition, which we have further cemented with an enhanced GHG emissions reduction target to achieve net zero emissions by 2050. To do this, we have developed a decarbonisation plan covering five focus areas, spanning carbon management, operational efficiency, green investment, alternative fuels and ecosystem building. Initiatives for each focus area are detailed in this report.
Besides continuing to implement measures that enhance our operational and fleet fuel efficiency and ensure we achieve IMO 2030 targets on EEXI and CII, we are embarking on new strategic initiatives to aid us in our net zero transition. These include the adoption of an internal carbon price for future investment decision making and the incorporation of carbon intensity as a key factor throughout the asset lifetime.
To underscore the importance of collaboration in solving the climate change issue, we became a founding partner of the Global Centre for Maritime Decarbonisation, joining hands with six other industry partners and the Maritime and Port Authority of Singapore. ONE will contribute S$10million to support the establishment of the centre, fund maritime-decarbonisation-related research and technology development projects, and collaborate with institutes of higher learning and research institutes. Collectively, our decarbonisation initiatives will help us realise our vision of becoming a global leader in environmentally sustainable shipping.
Ultimately, it is the dedication and support of our people that will determine if we reach our envisioned destination. Developing and engaging our employees so they can reach their professional and personal potential is thus a key focus for us, as we seek to strengthen and diversify our talent base for the crucial years ahead. To this end, we launched a 1 year mini MBA programme with Rutgers Business School to upskill senior management and developed the “Knowing ONE” training onboard to new hires more efficiently. We will continue to prioritise training on leadership and management skills, empower our employees to diversify their skills sets and exposure, and invest in initiatives that promote greater diversity and internationalism in our organisation.
Besides our direct workforce, we are also conscious of the duty of care we owe to our seafarers, who have risked their lives and wellbeing to keep global supply chains stable and cargo moving. To help resolve the crew change crisis keeping seafarers stranded at sea and separated from loved ones, ONE initiated and signed the Neptune Declaration on Seafarer Wellbeing and Crew Change in 2021 alongside 850 fellow signatories across the maritime supply chain.
In the same year, we walked the talk on welfare support by donating £60,000 to The Mission to Seafarers Charity, allowing us to finance a holistic range of initiatives including emergency support and mental health programmes.
Looking ahead to 2022 and beyond, we will continue to innovate and improve upon our fundamentals. Following the launch of our mobile application, we will refocus our efforts on the development and roll-out of the ONE FORCE and e-commerce platforms, offering our customers a comprehensive suite of digital solutions for all their shipping needs. In line with our prevailing environmental philosophy and net zero commitment, we will also double down on our fuel efficiency efforts and lead the way in signalling demand for green fuels in the maritime sector.
I would like to express my sincere gratitude to our employees, customers, shareholders and partners for their unrelenting support throughout these trying times. While materialising zero-emission vessels and fuels at the scale required by the green transition remains a monumental challenge, I am confident that with all hands-on deck, we can work towards a more sustainable and inclusive future.
Sincerely,
Jeremy Nixon
Chief Executive Officer
Bem-vindo à nossa página de Responsabilidade Social Corporativa,
VISÃO E COMPROMISSO DA ONE
Em seu papel de conexão fundamental nas cadeias de suprimentos mundiais, a ONE se compromete a conduzir seus negócios de maneira responsável, reconhecendo o maior impacto econômico, social e ambiental de suas atividades.
A ONE também se compromete a promover práticas sustentáveis com seus fornecedores e parceiros de negócios. A sustentabilidade é importante para nossos valiosos clientes e nossa intenção é trabalhar em estreita colaboração com eles para ajudar a reduzir seus riscos e melhorar a transparência de sua própria cadeia de suprimentos, oferecendo maior valor e um objetivo comum em suas jornadas.
LEGENDA:
SUSTENTABILIDADE NA ONE
Compromisso com o Meio Ambiente
Entrega Confiança e Segurança
Empoderando e Protegendo Pessoas
Uma Parceira Comercial Responsável
PRIORIZANDO AO MÁXIMO NOSSAS INICIATIVAS DE SEGURANÇA E MEIO AMBIENTE.
Nós trabalhamos incansavelmente para melhorar nossos serviços de formas que são úteis para a sociedade, e envidando todos os esforços para atender às expectativas dos nossos clientes e manter sua confiança.
Em todas as nossas atividades comerciais, priorizamos ao máximo iniciativas de segurança e meio ambiente. Além disso, em todas as nossas atividades comerciais, sejam nacionais ou internacionais, nós respeitamos os direitos humanos, cumprimos com as leis e portarias e adotamos normas internacionais e seus espíritos subjacentes. Nós cumprimos os mais altos padrões de ética para garantir que nossas atividades comerciais contribuam para o desenvolvimento sustentável da sociedade.
Em nossos negócios diários, incluindo atividades relacionadas à responsabilidade social corporativa, seguimos nosso pensamento tradicional, a "Doutrina Comercial ONE", declarada a seguir. Nós incentivamos nossos parceiros comerciais a agir de acordo, e estabelecemos sistemas internos eficazes para realizá-lo.
Doutrina Comercial ONE;
- Atividades comerciais de boa-fé
- Iniciativas de segurança e meio ambiente
- Segurança aumentada
- Cumprimento de leis e portarias, respeito pelos direitos humanos
- Exclusão de atividades antissociais
- Divulgação de informações e comunicação com a sociedade
- Atividades de contribuição social
- Preservação de ambientes de trabalho favoráveis
Isso é parte integrante da maneira como fazemos negócios na ONE, que continuará sendo uma parte essencial da nossa empresa no futuro.
Como UM, nós podemos.
O COMPROMISSO DA ONE COM OS PRINCÍPIOS DO PACTO GLOBAL DAS NAÇÕES UNIDAS (UNGC)
Com nossas amplas atividades comerciais espalhadas por 120 países ao redor do mundo, a ONE é inerentemente confrontada com questões éticas, de direitos humanos, trabalhistas e ambientais em todo o mundo, seja de maneira direta ou indireta. Por sua vez, para mitigar responsavelmente os impactos de nossas operações no ambiente global, a ONE procurou se tornar membro da Global Compact Network Singapore (GCNS), a divisão local da rede do Pacto Global das Nações Unidas (UNGC).
Como membro, a ONE apoia os dez Princípios do UNGC e prometeu adotar e promover práticas comerciais sustentáveis e responsáveis. Isso significa operar de forma a atender, no mínimo, responsabilidades fundamentais nas áreas de direitos humanos, trabalho, meio ambiente e anticorrupção.
LEGENDA:
DIREITOS HUMANOS
ANTICORRUPÇÃO
TRABALHO
MEIO AMBIENTE
DIREITOS HUMANOS
Princípio 1: Empresas devem apoiar e respeitar a proteção dos direitos humanos internacionalmente proclamados.
Princípio 2: Empresas devem se certificar que não são cúmplices de abusos dos direitos humanos.
TRABALHO
Princípio 3: Empresas devem apoiar a liberdade de associação e o reconhecimento efetivo do direito de negociação coletiva.
Princípio 4: Empresas devem apoiar a eliminação de todas as formas de trabalho forçado.
Princípio 5: Empresas devem apoiar a abolição efetiva de trabalho infantil.
Princípio 6: Empresas devem apoiar a eliminação de discriminação em relação a emprego ou cargo.
MEIO AMBIENTE:
Princípio 7: Empresas devem apoiar uma abordagem preventiva a desafios ambientais.
Princípio 8: Empresas devem se comprometer com iniciativas para promover uma maior responsabilidade ambiental.
Princípio 9: Empresas devem encorajar o desenvolvimento e a difusão de tecnologias favoráveis ao meio ambiente.
ANTICORRUPÇÃO
Princípio 10: Empresas devem trabalhar contra a corrupção em todas as suas armas, incluindo extorsão e suborno.
OBJETIVOS DE DESENVOLVIMENTO SUSTENTÁVEL (SDGS)
Os Objetivos de Desenvolvimento Sustentável são um conjunto de 17 diretrizes acionáveis para todas as nações aderirem, independentemente de seu nível de rendimento, para a promoção da prosperidade global e proteção ambiental. A iniciativa acentua a importância de combater a pobreza, que é percebida como uma barreira ao crescimento econômico, e enfatiza o enfrentamento de questões sociais e ambientais, como precursoras do problema.
Legenda:
OBJETIVOS DE DESENVOLVIMENTO SUSTENTÁVEL
| Sem Pobreza | Fome Zero | Boa Saúde e Bem-Estar | Educação de Qualidade | Igualdade de Gênero | Água Potável e Saneamento |
| Energia Limpa e a Preços Acessíveis | Emprego Digno e Crescimento Econômico | Indústria, Inovação e Infraestrutura | Desigualdades Reduzidas | Cidades e Comunidades Sustentáveis | Consumo e Produção Responsáveis |
| Ação Climática | Vida Debaixo D'água | Vida em Terra | Paz, Justiça e Instituições Consolidadas | Parcerias para os Objetivos | [-] |
Como membro corporativo da Global Compact Network Singapore, a ONE compromete-se com os SDGs por meio da incorporação das melhores práticas recomendadas às suas estratégias e operações de negócios.
Green Vision, Mission and Targets
In April 2022, ONE announced our new Green Strategy. ONE’s Green Strategy sits at the top of our management agenda, as does our commitment to achieve carbon neutrality by 2050, thereby playing an important role in global environmental conservation.
Green Vision
To be a global leader in the realization of environmentally sustainable shipping
Green MISSION
We will achieve carbon net-zero shipping in order to protect our planet via lean and agile best practices and open collaboration
Environmental Target
Environmental Management System (EMS)
The environmental management system was first established in 2018 to serve as a the backbone of ONE's environmental protection plan, where all employees were guided and trained. Additional training was also conducted for management team and ISO project team members.
ISO 14001 is an international EMS standard set by the International Organization for Standardization (ISO). Requirements for the EMS are stipulated in ISO 14001.
We have received our ISO14001:2015 certificate on 05 Nov 2018 from ClassNK. The validity of this certificate has been renewed until 17 Oct 2024.
Click here to download copy (PDF).
Achievements & Partnerships
Since its establishment in 2018, ONE has clinch several awards and partnerships in her journey towards decarbonisation. We believe in close collaboration and proactive partnerships in order to deliver our sustainability commitments. As such, ONE maintains strong relationships with industry partners, associations, government and business partners.
Certificates & Awards
Industry Membership & Partnerships
Preservation/ Biodiversity
(1) Oil Spills Prevention
At ONE we are also prepared for the unexpected. Unplanned events and loss of containment can result in some of the most significant environmental impacts in our industry. To address this risk, our marine safety & quality team developed a Crisis Management Manual that sets out the appropriate response procedures in the event of cargo trouble or maritime accidents such as spills, ship collisions, ship damage, engine trouble, cargo damage and typhoons. In addition, the manual provides clear roles and responsibilities including CEO and reporting procedures when an accident occurs. Our regional managers went through a crisis management training to ensure the emergency preparedness of our organization. Large-scale maritime accident response training will be conducted at least once a year to ensure the effectiveness of the Crisis Management Manual and build capabilities amongst employees, ensuring our staff are equipped to respond to maritime accidents promptly and effectively.
(2) Ballast Water Management
Taking on and discharging ballast water during voyage can provide a pathway for species transfer between different ecosystems. This could result in the release of harmful invasive and non-native algae, plants or animals into new environments. The IMO adopted the Ballast Water Management (BWM) Convention in 2004, with its provisions entering into force from September 2017. The Convention requires ships in international traffic to implement a Ballast Water and Sediments Management Plan, to carry a Ballast Water Record Book, and to apply ballast water management procedures to meet the standards set. Our operating fleet at this stage comprises of more than 200 ships. These ships are chartered from our parent companies and ship owners who are compliant with environmental regulations and committed to reducing their environmental footprint. Our fleet management team will work with ship owners to select the appropriate ballast water treatment system and establish operational guidelines to protect biodiversity during transportation.
(3) Marine Species Protection
Plant-A-Coral, Seed- A-Reef
As part of ONE's effort to conserve the marine biodiversity, we have worked with The Garden City Fund's Plant-A-Coral, Seed-A-Reef programme to support the habitat enhance efforts at Singapore Sister's islands Marine Park through ONE's donation. The main objective is to strengthen our marine biodiversity by providing areas for marine organisms to grow and reef fish to seek refuge. With this donation, ONE want to raise awareness of the exisitng issue on the environment and hope like minded individuals can be more environemntally aware on how we can play a part in preserving our biodiviesity and environment.
Key Initiatives
We envision ONE to be a global leader in the realisation of environmentally sustainable shipping and green strategy is a top of our management agenda. We have also placed great emphasis in our commitment to achieve carbon neutrality by 2050, as well as global environmental conservation.
Besides our pledge to become carbon neutral, ONE recognises the need to make continuous investment in green assets and technologies while taking appropriate actions to meet our target.
We must all work differently and put sustainability at the heart of our business in order to ensure the long term sustainability of ONE and as such, we have identified seven key initiatives:
Decarbonisation Initiatives
Investment
Fuels
Management
Efficiency
Ecosystem Building
Environmental Initiatives
Recycling
Conservation
Decarbonisation Initiatives
Investment
Green investments are crucial for incremental efficiency increase and innovative technologies to achieve net-zero emissions. You may also be aware of our fleet modifications to enhance fuel performance, such as the attachment of the energy-saving propeller boss cap and modification of the bulbous bow. These are forms of technologies that enhance our efficiency incrementally, alongside frequent maintenance of our existing vessels is necessary to keep them in best conditions.
Beyond these technologies, we are also looking into various forms of green investments such as talents, who have the operational knowledge and expertise, particularly for zero-emission vessels, as well as hardwares, where we will engage in the replacement of the older fleet with new and more fuel-efficient vessels. By 2030, ONE will deploy its first alternative fuel ships which are able to achieve both net zero GHG emissions while increasing vessel capacity simultaneously.
Fuels
Presently, there is no clear answer to which alternative fuel can help achieve net-zero for the maritime industry and each alternative fuel is in different stages of development and has different characteristics. ONE has conducted several biofuel trials in the past few years and while we recognize the supply constraints for scaling up biofuel usage, biofuels are still useful as a support fuel in specific cases such as pilot fuel for green ammonia and green methanol.
While we do not eliminate any alternative fuels currently, ONE plans to reduce reliance and replace existing conventional fuel vessels by 2050. ONE will thus prioritise R&D and investments for green ammonia, green methanol and green methane related vessels and technologies.
Management
We have highlighted three main actions for carbon management.
Firstly, we have introduced an internal carbon pricing system on a trial basis since 2021 and we intend to use it continuously as one of the indicators to guide investment decisions.
Secondly, we will develop low-emissions service offerings for our customers using low-carbon fuels. At present, we are also preparing a carbon calculator to measure the emissions from our services to enable our customers to identify their carbon footprint accurately.
Lastly, we are studying green-related technologies such as carbon capture and storage. This will be conducted in tandem with regulatory authorities in each country.
Efficiency
On top of existing methods, such as improving vessel size, vessel speed reduction and the use of inhouse fleet monitoring systems, ONE recognise the importance of improving fuel efficiency through other programs. We have made several efforts to pursue operational efficiency in order to reduce our greenhouse gas emissions and this includes optimising product performance, such as the continuous review of vessel proforma, improving asset portfolio through the modification for safe bunker and loadability such as the use of antifouling paint or Alternative Maritime Power (AMP) retrofit.
Besides new technology and efficiency programs, we will also continue to evaluate and invest in digitalisation tools and initiatives which allows improvement of our operational efficiency and to achieve fuel consumption savings. Existing milestones such as the Digitalisation Strategy Roadmap have commenced since 2020 and we are looking into investing in future technologies to continually improve our operational efficiency and reduce carbon emissions.
Ecosystem Building
Environmental Initiatives
Recycling
We believe that ship recycling is critical to ensure sustainable vessel operations from start to end of life. As we plan to own vessels in the near future, we will audit dismantling sites used by third party organisations to minimise the damage and emissions associated with ship breaking and ship recycling. Additionally, this will ensure the recovery of scrap metal, and the reduction of both greenhouse gas emissions and pollution to the environment.
conservation
Besides ship recycling, ONE’s new green strategy also places emphasis on environmental conservation. As frequent users of the ocean, we also play the role of a custodian to the ocean. ONE aims to prevent ecological damage and proactively lead initiatives to help regenerate the ecosystem. In order to meet this objective, we plan to participate in ecological conservation programs, such as the conservation of marine life, and ensure zero significant spills for all vessels.
Furthermore, we aim to establish our Environment Fund in 2022 to finance environmental related activities which will support long-term efforts towards material environmental themes and serve as a platform to educate employees and stakeholders on our environment.
Operational efficiency
Ocean Network express aims to deliver goods safely, timely while priotitising environmental protection and energy conservation. In order to achieve this mission, ONE place great emphasis in reducing our greenhouse gas (GHG) emissions and we have been making progress since our establishment in 2018.
To work towards our targets, we have implemented initiatives aimed at improving our operational and fleet fuel efficiency to reduce energy consumption and CO2 emissions.
In 2020, we made some new progress to improve our fleet fuel efficiency. These include modification of bulbous bow to reduce wave resistance, replacement with high efficiency propellers and attachment of special propeller boss cap. These measures are expected to reduce up to 10% of emission from fuel use per vessel. We will continue to implement these modifications progressively across our fleet.
(1) Improving operational efficiency
(2) Enhancing fleet fuel efficiency
SEGURANÇA
SISTEMA DE RELATÓRIO DE ACIDENTE MARÍTIMO (MARS)
A ONE lança nosso Sistema de Relatório de Acidentes Marítimos (MARS), com o objetivo de processar os casos de acidentes de forma adequada e rápida, analisando as tendências de acidentes e formulando medidas eficazes de prevenção.
Estamos tomando várias medidas destinadas a eliminar acidentes, usando esse sistema para analisar detalhes e tendências de acidentes e explorar profundamente a causa raiz dos acidentes. Além disso, ao criar um banco de dados com informações sobre acidentes, podemos compartilhar informações com nossa rede mundial em tempo hábil e estabelecer medidas de segurança ideais.
GESTÃO DE CRISE
A ONE criou uma rede de resposta a emergências com base em cinco regiões do exterior, alocando o Super Intendente Marítimo (MSI) a operadores regionais de embarcações, que visa estar pronto para acidentes e problemas marítimos em todo o mundo.
LEGENDA:
RICHMOND
LONDRES
HONG KONG
SINGAPURA
SÃO PAULO
SISTEMA PADRÃO DE QUALIDADE DE UM NAVIO (ONE-VQS)
A segurança é e continuará sendo nossa maior prioridade. Nossa missão é prestar serviços de qualidade e confiáveis, através de segurança constante na operação de nossos navios e no transporte de carga.
O QUE É O SISTEMA ONE-VQS?
A ONE instala o ONE-VQS, um rigoroso sistema de gerenciamento de navio seguro auto-imposto, a fim de cumprir melhor nossas responsabilidades para garantir a segurança e proteger o meio ambiente. O padrão abrange aproximadamente 280 itens, incluindo tratados internacionais, padrões internacionais de qualidade, medidas para evitar a recorrência de acidentes e requisitos dos clientes. Os padrões foram aplicados a todas as aproximadamente 250 embarcações em operação.
LEGENDA:
SEGURANÇA E QUALIDADE MARINHA
NAVIO
EMRPESA DE INSPEÇÃO
ARMADOR/GESTOR DO NAVIO
PADRÃO DE QUALIDADE DE NAVIO DA ONE (ONE-VQS)
USO DO TEMPO DE PARALISAÇÃO PARA AVALIAR A SEGURANÇA
Usamos o tempo em que os navios estão parados devido a acidentes ou problemas como um meio de avaliar o grau em que alcançamos uma operação segura do navio. Nossas operações marítimas e terrestres trabalham juntas para nos aproximar da meta de tempo de paralisação 'zero'.
LEGENDA:
Monitoramento do Tempo de Atraso
Raio de Tempo de Atraso Hrs/Navio/Ano
Número dos Relatórios
Raio de Tempo de Atraso Hrs/Navio/Ano
Tempo Médio de Atraso Hrs/Navio/Ano
Número de Relatórios
18,00
16,00
14,00
12,00
10,00
8,00
6,00
4,00
2,00
INSTRUÇÕES PRÉ-EMBARQUE
Antes do embarque, os operadores do navio e o departamento de Segurança e Qualidade Marítima realizam uma reunião informativa antes do embarque para os capitães. Esta é uma oportunidade para explicar as políticas básicas da Empresa sobre segurança, bem como fornecer as informações e instruções específicas mais recentes por meio de manuais de gestão de segurança e procedimentos escritos relacionados, adotados por cada empresa de gestão.
SIMULAÇÃO DE ACIDENTES EM GRANDE ESCALA
No infeliz evento de um acidente, respostas oportunas e precisas são cruciais. Para garantir essas respostas, realizamos regularmente simulações, assumindo "os piores cenários envolvendo navios sob nossa operação". Essa simulação envolve treinamento prático e abrange tudo, desde a montagem de uma equipe de resposta a emergências até o estabelecimento de uma sede de resposta a acidentes e a criação de sistemas de compartilhamento de informações, além do estabelecimento de sistemas para comunicação com partes externas.
POLÍTICA DE NAVEGAÇÃO (ATIVIDADE ANTIPIRATARIA)
O número de incidentes de pirataria na costa da Somália e no Golfo de Áden permaneceu baixo nos últimos anos devido a contramedidas realizadas por várias tropas nacionais, incluindo a Força de Autodefesa Marítima do Japão. No entanto, a situação pode ser facilmente revertida se a comunidade internacional enfraquecer seus esforços. Além disso, as perdas relacionadas à pirataria ainda ocorrem com frequência no Golfo da Guiné (África Ocidental) e no Sudeste Asiático. Consequentemente, as condições para a navegação de navios mercantes permanecem imprevisíveis.
Ao largo da costa da Somália e no Golfo de Áden, nos esforçamos o máximo possível para receber proteção da Força de Autodefesa Marítima do Japão e das marinhas de vários países. Para nossa autodefesa, fazemos todo o possível para garantir a segurança da tripulação como prioridade máxima. Isso inclui evitar áreas problemáticas, manter a alta velocidade, usar bocais de água de alta pressão, instalar arame farpado para evitar embarques não autorizados e usar coletes e capacetes à prova de balas.
CICLO PDCA DE SEGURANÇA
O departamento de Segurança e Qualidade Marítima publica informações de segurança atualizadas para compartilhar casos de acidentes e boas práticas de nossos navios em operação. As lições aprendidas com os acidentes e as medidas ambientais são notificadas aos armadores, empresas de gerenciamento de navios e todas as embarcações operacionais através do boletim mensal, e as informações são compartilhadas entre o pessoal onshore e offshore.
OPERAÇÃO DO NAVIO - MONITORAMENTO DIÁRIO
As Operações Globais de Navios realizam reuniões diárias de operações para verificar os riscos de navegação em tempo hábil e discutir medidas contra problemas em andamento, se houver. A sede global da ONE possui uma sala de operação de embarcações que monitora as embarcações em operação, rastreando a posição da embarcação junto com as últimas condições climáticas.
CAMPANHA DE SEGURANÇA
A ONE realiza periodicamente campanhas de aprimoramento de segurança para promover uma cultura corporativa que incorpora a segurança. Os funcionários envolvidos em operações onshore e offshore trocam opiniões e aprofundam sua compreensão mútua sobre um tema principal definido com base nas prioridades atuais. Durante o período da campanha, os oficiais executivos e a gerência envolvidos na campanha realizarão visitas a navios para enfatizar a importância da segurança da navegação com o capitão e tripulações e discutir quais medidas podem ser tomadas a bordo para alcançar esse objetivo. O ONE também cria oportunidades para uma discussão mais aprofundada com representantes de armadores e empresas de gestão de navios para levar suas atividades de segurança à linha de frente das operações da embarcação.
QUALITY
QUALITY POLICY
At Ocean Network Express (ONE), we create value for our stakeholders and society at large. Our operating vessels, being the frontline of our service, is the key element to achieving this.
We continuously monitor condition of fleet vessels considering both aspects of hardware and software. We then try to improve the conditions together with owners in order to pro-actively prevent accidents or detentions. We also endeavour to ensure that requirements of ONE for saving of bunker and other activities are properly understood and complied by those on board.
We are committed to comply with applicable requirements and continually improve the effectiveness of the Quality Management System.
This is our commitment, and together we shall achieve this.
Established in Nov. 2020
Revised in Mar. 2021
By Chief Executive Officer
COMMITMENT TO MAINTAINING Vessel QUALITY
Safety and Quality are and will remain our utmost priority.
It is our mission to provide quality and reliable service by incorporating highest standards of safety in the operation of our vessels and the transportation of cargo.
We understand that only with good safety and quality standard of our vessels, can we instil trust in our customers and achieve customer satisfaction.
In April 2018, we established ONE VESSEL QUALITY STANDARD (ONE-VQS) SYSTEM to fulfil this objective.
Vessels chartered by ONE undergo periodic Vessel Quality Standard (VQS) inspections to enable us in monitoring the condition of fleet vessels with respect to both hardware and software. We then try to improve the conditions on board together with owners, so as to meet our requirements. These inspections are carried out by third-party survey companies, in close collaboration with our Marine Safety & Quality department.
We established our Quality Management System (ISO 9001:2015 certified) in 2020. All related personnel have been trained to familiarise with related processes to ensure quality is not compromised. The quality policy is readily made available to all interested parties and such information can be passed down easily so that requirements of the standard are complied with.
QUALITY MANAGEMENT SYSTEM (ISO 9001:2015)
ISO 9001 is an international Quality Management System (QMS) standard set by the International Organization for Standardization (ISO). Requirements for the QMS are stipulated in ISO 9001.
In 2020, the top management decided to adopt a QMS, built upon the basis of our internal vessel quality system, ONE-VQS. The QMS serves to implement our work processes smoothly and systematically, furthermore, strengthen both safety and quality aspects of our fleet.
We have received our ISO 9001:2015 certificate in March 2021 from ClassNK.
Click here to download copy (PDF).
ONE VESSEL QUALITY STANDARD (ONE-VQS) SYSTEM
ONE has established ONE-VQS, a rigorous, self-imposed safe ship management system, to better discharge our responsibilities with respect to safe navigation, safe cargo operation, protection of environment and achieving customer satisfaction. The standard covers more than 260 items, including international treaties, international quality standards, measures to prevent accidents from recurring, and requirements from customers. ONE-VQS has been applied to all our operational vessels, has been reviewed and continuously improved based on the QMS.
RECURSOS HUMANOS
DIREITOS HUMANOS
Como membro da Global Compact Network Singapore, apoiamos princípios universais relativos a direitos humanos e normas trabalhistas. Nosso compromisso com os direitos humanos é expresso por meio de nossa Diretriz e Código de Conduta. Trabalharemos para garantir que não contribuamos com violações dos direitos humanos como resultado de nossas atividades comerciais globais. Como empregador de confiança, também garantiremos que todos os nossos funcionários sejam tratados de maneira consistente com as leis e convenções trabalhistas aplicáveis.
Trabalharemos para garantir que não contribuamos com violações dos direitos humanos como resultado de nossas atividades comerciais globais.
Um comitê de conformidade foi estabelecido em 2018, cuja responsabilidade é garantir que a ONE respeite os direitos humanos em todas as suas operações e integre considerações sobre direitos humanos em seus sistemas de gestão existentes.
OCEAN NETWORK EXPRESS
Modern Slavery Statement
November 2021
This statement is made pursuant to Section 54(1), of the Modern Slavery Act 2015 (UK) and constitutes Ocean Network Express Pte. Ltd. and Ocean Network Express (Europe) Ltd's (together as “ONE”) slavery and human trafficking statement for the financial year ending 31 March 2021.
This statement sets out the steps taken by ONE to prevent modern slavery and human trafficking in its business and supply chains.
Our Structure
ONE is a global container shipping business operating worldwide with headquarters in Singapore.
Our policies on countering Modern Day Slavery and human trafficking
‘Modern Day Slavery’ is an umbrella term, which in the context of global supply chains often relates to cases where individuals are subject to human trafficking, forced labour, or debt servitude; where coercion, threats or deception are used to intimidate, penalize or deceive workers, thereby creating situations of involuntary work and exploitation.
ONE Credo and Code of Conduct
We are committed to ensuring that there is no Modern Day Slavery, human trafficking, forced labour or debt servitude in our supply chains nor in any part of our business. Our Credo and Code of Conduct reflects our commitment to act ethically and with integrity in all our business relationships and to implement and enforce effective systems and controls to ensure Modern Day Slavery (as defined above) is not taking place anywhere in our supply chains.
United Nations Global Compact
To be part of a global movement towards conducting business in a responsible and sustainable manner, ONE is a member of Global Compact Network Singapore (GCNS), the local chapter of the United Nations Global Compact (UNGC) network. ONE supports the ten UNGC Principles and has pledged to adopt and promote sustainable and responsible business practices. This means operating in ways that, at a minimum, meet fundamental responsibilities in the areas of human rights, labour, environment and anti-corruption.
ONE is committed to respecting the ten principles, including Principle 4: the elimination of all forms of forced and compulsory labour. ONE’s Code of Conduct Chapter 4 ‘Respect for Human Rights and Diversity of Cultures’ contains ‘Clause 4-4: Prohibiting Forced Labour or Child Labour’, which states ‘ONE does not engage in inhumane acts such as forced labour or child labour and ONE does not conduct trade with business enterprises engaged in such acts.’
Due diligence processes in our supply chain
As part of our initiatives to identify and mitigate risk, we have taken steps to integrate sustainability and compliance into our purchasing processes, by measuring and ensuring compliance with social and environmental standards.
ONE Supply Chain Management Guideline
ONE recognises that to achieve our sustainability and compliance ambitions, we must bring our suppliers and business partners on board. As a business, we purchase products and services from a range of companies. Critical to our operations are terminal operators, inland and coastal transportation companies, ships and container owners, bunker suppliers and IT vendors, without whom our core business activities cannot take place.
To ensure our high standards of sustainability and business conduct are upheld along our supply chain, ONE launched our Supply Chain Management Guideline (the Guideline). The Guideline calls on all ONE's suppliers and business partners to respect human rights, business norms and compliance. Respect of human rights includes -
- Elimination of forced, bonded or child labour
- Compliance with labour-related laws and regulations of each country
- Equal terms of employment and treatment
- Improvement of working environment concerning safety and health
- Fair wages treatment
Procurement staff are required to share the Guideline with potential vendors.
Link to Supply Chain Management Guideline
Monitoring and review
ONE has taken steps to ensure that there is no Modern Day Slavery or human trafficking in any part of our business. As this is an ongoing process, the adequacy of these steps is subject to annual review.
Planning & Administration Department in GHQ has responsibility for implementing this statement and providing adequate resources to ensure that Modern Day Slavery is not taking place within ONE's business or its supply chains.
Training
We provide training to ensure that managers in ONE have a thorough knowledge of the ONE Code of Conduct and the Supply Chain Management Guideline and can act accordingly, sharing knowledge of this document and ensure a culture of compliance within their own organisation.
The year 2020-21 saw the development and rollout of bespoke Modern Day Slavery training via our e-learning platform. This training provided to all staff across the organisation with materials and quizzes to re-enforce organisational awareness of the company’s commitment to recognise the risks of Modern Day Slavery in its business and all the pertinent steps ONE is taking to prevent modern slavery and human trafficking in its business and supply chains.
Whistleblowing Program
Employees are encouraged, via our Whistleblowing program to identify and report any potential violations of applicable laws, internal rules and procedures , the ONE Code of Conduct and the Supply Chain Management Guideline. All reports are processed, investigated as applicable, and when justified, appropriate measures are taken.
MODERN SLAVERY STATEMENT REGISTRY
From November 2021 ONE will make this Statement available via the UK Government’s Modern Slavery Statement Registry. The Registry has been designed to make it easier for consumers and investors to search for businesses Modern Slavery Statements.
This statement was approved by the Board of Directors on 23rd November 2021.
Please find the signed statement here: ONE Modern Slavery Statement 2021
CSR Activities
ONE actively organises and participates in the various CSR activities. Please find below a listing of some recent activities of interest.
JUNE 2022 - ONE Volunteers with Feed My Starving Children to Reduce Food Insecurity
MAY 2022 - ONE Tech Stop Vietnam presented gifts and conducted a dental care workshop for disadvantaged children
APRIL 2022 - ONE UAE Magentians care for Green Planet at Al Zorah Nature Reserve
MARCH 2022 - ONE Donates to Charity Justdiggit on World Water Day
FEBRUARY 2022 - ONE Supports Frontline Healthcare Workers and Communities' Fights Against the Ongoing Covid Pandemic
JANUARY 2022 - ONE Provided Free Transportation of Educational and Medical Materials to Ivory Coast
GOVERNANÇA CORPORATIVA
ESTRUTURA DA GOVERNANÇA CORPORATIVA
A ONE nasceu da integração dos negócios de transporte de contêineres de três empresas - Kawasaki Kisen Kaisha, Ltd., Mitsui O.S.K. Lines, Ltd. e Nippon Yusen Kabushiki Kaisha. A ONE Holding Company, com sede no Japão, supervisiona a governança da sede global operacional em Singapura (GHQ). Com a GHQ, a presença global da ONE através de escritórios regionais, filiais, subsidiárias e joint-ventures se estenderá por mais de 120 países, e a GHQ supervisiona a governança com delegação à sede regional (RHQ) com sede em Hong Kong, Singapura, Londres, EUA e Brasil.
LEGENDA:
EMPRESA CONTROLADORA (HoldCo)
Reunião de Acionistas da HoldCo
Conselho de Administração
Diretores Representativos
-Membro do Conselho de Supervisão de Auditoria
-Auditoria Externa
Auditoria Interna (HoldCo)
EMPRESA OPERACIONAL (OpCo)
SEDE GLOBAL (GHQ)
Reunião de Acionistas da OpCo
Conselho de Administração
CEO
Auditor Externo
Reunião de Estratégia Corporativa
Divisões do GHQ
Auditoria Interna (GHQ)
SEDE REGIONAL (RHQ)
Divisões de RQH (NA, LTAM, EUA, EAS, SAS)
Escritórios Nacionais Locais
POLÍTICA DE GERENCIAMENTO DE CADEIA DE SUPRIMENTOS
A Ocean Network Express (ONE) reconhece a importância de estabelecer confiança e harmonia mútuas com nossos parceiros de negócios, essenciais para nossa rede de negócios. Para alcançar um alto nível de serviço, nosso objetivo é atender nossos clientes com maior eficiência, conformidade e integridade. Solicitamos o acordo e a observância da "Diretriz de Gestão da Cadeia de Suprimentos da ONE" para apoiar nossos esforços no cumprimento do projeto de responsabilidade social corporativa (CSR) da ONE.
>> Para mais detalhes, clique For more details, please visit aqui.
PRINCÍPIO FISCAL
À medida que as leis e os regulamentos fiscais estão evoluindo e se tornando mais complexos, o risco de violações involuntárias de conformidade aumenta significativamente.
A ONE está comprometida em garantir a conformidade com os requisitos locais e trabalhar em prol da transparência e divulgação tributária.
A ONE não tolera o comportamento de transferência de lucros com a finalidade de evitar impostos, e se compromete a ser um contribuinte responsável em todos os países relevantes. Como ponto de partida, nosso departamento fiscal conduzirá um estudo de pesquisa com o objetivo de analisar as leis fiscais locais e os requisitos de relatórios em vários países onde a ONE pode operar. Este estudo nos ajudará a preparar nossos relatórios de país para país às autoridades fiscais locais, de acordo com o projeto de Erosão de Base e Mudança de Lucro da OCDE. As políticas tributárias globais e uma estrutura de controle interno serão desenvolvidas até abril de 2018, seguindo nosso compromisso de cumprir as leis e regulamentos fiscais de cada jurisdição. A ONE formalizará, portanto, a abordagem adotada para executar sua estratégia de planejamento fiscal sem comprometer a integridade de sua governança corporativa e moralidade fiscal. As questões fiscais serão monitoradas por nosso departamento fiscal em nossa sede global, que também gerencia os departamentos fiscais nacionais e regionais
QUADRO DE CONFORMIDADE
A confiabilidade é um dos principais valores da ONE e estamos comprometidos em conduzir nossos negócios de maneira confiável. Todos os diretores, gerentes e funcionários aderem ao Código de Conduta e Negócios da ONE, que inclui nosso compromisso de trabalhar de acordo com a lei e as normas sociais como uma obediência absoluta.
O Comitê de Conformidade, realizado duas vezes por ano, estabelece a estrutura de conformidade da ONE e é o fator determinante para solidificar a cultura de conformidade no Grupo ONE, presidido pelo Diretor de Conformidade e com a presença de Diretores, alta administração e chefes de departamento. Ele determina as ações necessárias para estabelecer, monitorar e aprimorar ainda mais as iniciativas de conformidade da ONE. O Comitê é projetado e executado para que cada departamento responsável assuma a responsabilidade de sua conformidade, incluindo o monitoramento e o trabalho como uma equipe para enfrentar os desafios como organização.
Um sistema global de linha direta foi criado para a detecção antecipada de problemas simultâneos, para receber relatórios de denúncia e fornecer consulta imediata sobre vários assuntos relacionados à conformidade.
SUBORNO E CORRUPÇÃO
Conforme elaborado na Política Básica Antissuborno da ONE, todos os diretores e funcionários - diretamente ou através de terceiros - são proibidos de se envolver em qualquer forma de prática corrupta, incluindo suborno e extorsão.
Operational Excellence
Operational excellence is a mindset and way of working that we embrace at ONE.
When we first started operations in 2018 as one of the newest players in the industry, we knew we had to bring our best to the table to successfully compete in the market. This strategy has enabled us to strive for sustainable improvements within our operations and high levels of service quality.
RAISING THE BAR ON SERVICE QUALITY
Innovation and digitalization are critical enablers of operational excellence at ONE. In 2019, we established our Digital Strategy Committee and Digitalization Roadmap, to build our digital capabilities and enhance existing business models and services, with a focus on delivering better customer experience and operational efficiency.
DELIVERING BETTER CUSTOMER EXPERIENCE
We commenced the first stage of our Digitalization Roadmap in December 2020, digitalizing our channels, operations and assets to provide an end-to-end customer experience within a single digital environment from quotation to e-invoice.
We continue to enhance our Customer Relationship Management (CRM) system to provide full visibility of customer information and interactions across global and regional offices for key accounts, in order to improve customer communication and experience. We also started deploying Robotic Process Automation (RPA) for our booking documentation process to improve quality, accuracy and turnaround time. We aim to have 100% of customer bookings done via our digital platform by 2025.
MAINTAINING OUR OPERATIONAL EDGE
High levels of customer satisfaction and service quality cannot be met if we do not execute on-time delivery of our customers’ goods. That, in turn, requires us to achieve the best operational efficiency at sea and on land.
One of the initiatives implemented is the ONE Agile Supply Chain Integrated System (OASIS) which is a centralized inventory management system that uses data analytics to forecast container demand and supply from shippers (export) and consignees (import) so we can optimise our container positioning strategy. It has been implemented in 99% of locations in ONE’s depot network, with realized savings on equipment cost and empty container reposition costs.
Another initiative is our Terminal Partnership Program (TPP), launched in 2018 to partner terminal operators to improve productivity and service reliability through close cooperation on scheduling, stowage planning and equipment deployment. It is now expanded to more than 10 terminals including a number of major terminal operators all over the world.
CARGO AND CONTAINER SAFETY
The safe transportation of cargo is fundamental to delivering the highest standards of customer service and enabling a smooth flow of operations. It also protects ship and land crew from unnecessary harm. We ensure safe cargo transportation and operations onboard by enforcing strict safety standards and inculcating safety awareness in our employees and contractors.
ONE’s stringent Vessel Quality Standard (VQS) drives our approach to vessel safety. The VQS ensures high safety standards are maintained on ships, based on requirements for ship safety and quality management systems that are in line with industry standards.
To ensure the safe operation of ships, we developed and implemented an Operational Standard to provide guidance to ship crews on how to manage and respond to issues such as cargo damage, heavy weather, accidents and fires, as well as on safe navigation of areas at high-risk of piracy and conflict zones. Issues such as robbery and theft, unauthorized stowaways, and the smuggling of firearms, drugs, and other illegal contraband are also addressed in the Operational Standard.
