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Advisory
Apr 06, 2022

Shanghai Situation Update

Dear Valued ONE Customers,
Please be informed that Shanghai area has imposed several restrictions and measures against Covid-19 spread and some of them are extended till further notice.
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Advisory
Apr 01, 2022

Notice of Surcharge Update

Dear Valued Customer, Thank you for your continued support and choosing Ocean Network Express (ONE) to cater to your needs. Please kindly be advised that changes have been made to the following ONE surcharge. The new levels will be applicable to Brazil across all trade lanes and services and will be valid till further notice.
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Advisory
Mar 28, 2022

Cargo Safety - Special Stowage Requirement for Non-DG and Non-Special Cargoes

When transporting your cargo, safety is our number one priority. To ensure compliance with our Global acceptance policy and safety standards, we are performing verification of all bookings to make sure that all cargo is correctly declared, packed, and stowed. This measure is a critical step in preventing accidents and ensuring the safe handling of your cargo.
We know that declaring the correct commodity is as important for you as it is for us. As a Shipper, it is your responsibility to declare your cargo and to provide with the correct information, we therefore we kindly ask for your collaboration in checking that all cargo booked is correctly declared.
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Advisory
Mar 22, 2022

TEMPORARY SERVICE SUSPENSION: FROM East Coast South America to United States East Coast

Dear Valued ONE Customer, Service EC2 will temporarily suspend Cartagena calls as recovery schedule measures. We regret to inform that due to this reason, for immediate effect, we will no longer have connections from East Coast South America (Buenos Aires/Montevideo/Rio Grande/Navegantes/Santos/Rio de Janeiro) to United States East Coast (New York/Savannah/Norfolk/Charleston), it will be applicable until further notice.
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Advisory
Mar 20, 2022

PORTS OF LOS ANGELES & LONG BEACH CONTAINER EXCESS DWELL FEE - UPDATE

Dear Valued ONE Customers,

As a follow up to our previous Customer Advisories regarding the Ports of Los Angeles and Long
Beach. The Port of Los Angeles and the Port of Long Beach announced today that consideration of the “Container Excess Dwell Fee” would be held off another week, until 25th March 2022.
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Press Release
Mar 18, 2022

Ocean Network Express Expands Its Refrigerated Container Fleet

Ocean Network Express (ONE) is expanding its current refrigerated container (reefer) fleet by adding another 6,500 new units (including 500 units equipped with advanced Controlled Atmosphere (CA) technology) to meet the growing demand for refrigerated cargo around the world.
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Advisory
Mar 14, 2022

PORTS OF LOS ANGELES & LONG BEACH CONTAINER EXCESS DWELL FEE - UPDATE

Dear Valued ONE Customers,

As a follow up to our previous Customer Advisories regarding the Ports of Los Angeles and Long Beach. The Port of Los Angeles and the Port of Long Beach announced today that consideration of the “Container Excess Dwell Fee” would be held off another week, until 18th March 2022.
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Advisory
Mar 13, 2022

ONE MOBILE APP – Fresh look on all Features and improved Track and Trace function

<15 March 2022, Singapore> Ocean Network Express (ONE) is unleashing a fresh look at our Mobile App. With the new design on all features, we offer a much easier way to navigate the App for our customers' convenience.
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Advisory
Mar 11, 2022

CUSTOMER ADVISORY RUSSIA – UKRAINE STATUS 2

Following our advisory dated 28th February 2022, we regret to inform you that due to continued hostilities between the two countries and the resulting suspension of feeder services by market vendors, our operations to Odessa, Ukraine, Saint Petersburg and Novorossiysk, Russia remain disrupted.
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Advisory
Mar 10, 2022

ONE Brazil releases news for requests and confirmations of booking split

Dear Valued ONE Customer, as of March 14, 2022, ONE Brazil will no longer make substitutions (deductions and/or adjustments between different bookings) in previously confirmed bookings.
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